Susan Credle went from giving receptionists their bathroom breaks to becoming one of the most influential creative leaders in the world. The Global Creative Advisor at IPG and former Global CCO at FCB shares how she built her career from the ground up, created the “Never Finished” philosophy that reshaped FCB’s culture, and helped turn M&M’s into an enduring brand icon.

Susan opens up about fighting for ideas, building people instead of just work, and why young creatives should pick the city first, not the agency.

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