5 Leadership Questions Podcast on Church Leadership with Todd Adkins and Dan Iten

In this episode of the 5 Leadership Questions podcast Todd Adkins, Barnabas Piper, and Kevin Spratt talk about how organizations, and even churches, can offer the best customer service. They cover everything from what attitude and outlook it takes to how leaders can deal with unruly customers (or church members).

* Is the customer always right?

* If a customer is wrong, how should a customer service rep respond?

* How should a customer service rep help if they don’t know the answer to customer’s question or can’t give them the answer they want?

* What do you do when a customer doesn’t want help and they just want to air grievances?

* What is the over all effect of good customer service?

BEST QUOTES

“The posture you have should be one of empathy.”

“The customer is not always right, but the customer always deserves respect.”

“A customer’s perception is their reality.”

“Nobody reads the fine print.”

“You can apologize for someone’s frustration without apologizing for doing anything wrong.”

“Give people an out, a gracious exit.”

“As a business or ministry it’s really important how you respond when you’re wrong.”

“Every leader should practice saying ‘I don’t know, but I will find out and get back to you.’”

“Explaining yourself is ok, but that needs to be followed immediately by an apology and a solution.”

“A customer service rep needs to be empowered to solve people’s problems.”

“Customers want the weight of what they are saying to be heard by someone who can make a decision.”

“Telling someone to calm down is like putting gasoline on a fire.”

“It is ok to politely and firmly deny crazy requests.”

“As a manager or leader it is crucial to back up your employees.”

“The reason customers think they are always right is because organizations allow them to think they are always right.”

“Customer service is probably the best way to stand out as a business.”

“In the ministry world it’s a shift from customer loyalty to relationship and trust.”

“If you target effective customer service for the good of the business and not the customer you will miss your target.”

“Have the heart of someone serving, not someone trying to improve the bottom line.”

RECOMMENDED RESOURCES

The Nordstrom Way to Customer Service Excellence by Robert Spector

We’d like to thank our sponsor, Southeastern Baptist Theological Seminary. SEBTS is always asking the question, “Where are you going?” They want to equip pastors, missionaries, theologians, scholars and more to obey the commands of Jesus to make disciples anywhere and everywhere God calls them to go. Wherever students are going, Southeastern can help them get there. Southeastern Seminary has a wide range of degrees at many levels and all M.Div. programs now have a stronger core curriculum to better equip students biblically, theologically and practically for their current and future ministries. In addition to a stronger core, the total number of hours required to complete an M.Div. has been reduced to 81-84. They even offer distance education options for those who cannot relocate to North Carolina to study.

Apply now to begin your theological education at Southeastern. Use the code 5LQ to receive a discount on your application for any degree.

Vist SEBTS.edu/5LQ.

 

In this episode of the 5 Leadership Questions podcast Todd Adkins, Barnabas Piper, and Kevin Spratt talk about how organizations, and even churches, can offer the best customer service. They cover everything from what attitude and outlook it takes to how leaders can deal with unruly customers (or church members).

* Is the customer always right?

* If a customer is wrong, how should a customer service rep respond?

* How should a customer service rep help if they don’t know the answer to customer’s question or can’t give them the answer they want?

* What do you do when a customer doesn’t want help and they just want to air grievances?

* What is the over all effect of good customer service?

BEST QUOTES

“The posture you have should be one of empathy.”

“The customer is not always right, but the customer always deserves respect.”

“A customer’s perception is their reality.”

“Nobody reads the fine print.”

“You can apologize for someone’s frustration without apologizing for doing anything wrong.”

“Give people an out, a gracious exit.”

“As a business or ministry it’s really important how you respond when you’re wrong.”

“Every leader should practice saying ‘I don’t know, but I will find out and get back to you.’”

“Explaining yourself is ok, but that needs to be followed immediately by an apology and a solution.”

“A customer service rep needs to be empowered to solve people’s problems.”

“Customers want the weight of what they are saying to be heard by someone who can make a decision.”

“Telling someone to calm down is like putting gasoline on a fire.”

“It is ok to politely and firmly deny crazy requests.”

“As a manager or leader it is crucial to back up your employees.”

“The reason customers think they are always right is because organizations allow them to think they are always right.”

“Customer service is probably the best way to stand out as a business.”

“In the ministry world it’s a shift from customer loyalty to relationship and trust.”

“If you target effective customer service for the good of the business and not the customer you will miss your target.”

“Have the heart of someone serving, not someone trying to improve the bottom line.”

RECOMMENDED RESOURCES

The Nordstrom Way to Customer Service Excellence by Robert Spector

We’d like to thank our sponsor, Southeastern Baptist Theological Seminary. SEBTS is always asking the question, “Where are you going?” They want to equip pastors, missionaries, theologians, scholars and more to obey the commands of Jesus to make disciples anywhere and everywhere God calls them to go. Wherever students are going, Southeastern can help them get there. Southeastern Seminary has a wide range of degrees at many levels and all M.Div. programs now have a stronger core curriculum to better equip students biblically, theologically and practically for their current and future ministries. In addition to a stronger core, the total number of hours required to complete an M.Div. has been reduced to 81-84. They even offer distance education options for those who cannot relocate to North Carolina to study.

Apply now to begin your theological education at Southeastern. Use the code 5LQ to receive a discount on your application for any degree.

Vist SEBTS.edu/5LQ.

 

On today’s episode of The 5 Leadership Questions podcast Dr. Tony Evans joins Barnabas Piper. Dr. Evans is the pastor of Oak Cliff Fellowship, the author of numerous books, and can be heard nationwide on the radio daily. He brings decades of leadership and pastoral experience to the show, and listeners will greatly benefit.

BEST QUOTES

“We’re training our people in comprehensive discipleship not just generic Christian living.”

“The Kingdom agenda is the visible demonstration of the comprehensive rule of God over every area of life.”

“We keep the kingdom concept in front of people from the moment they become members.”

“You’re operating in the Kingdom of God when God’s view consistently controls your decisions.”

“The problem with families today is that they aren’t under kingdom rule they’re under cultural rule.”

“In the community, if you were accused of being a Christian would there be enough evidence to convict you or would you be acquitted on all charges?”

“There needs to be consistency between what you’re learning, what you’re living, and what you’re transferring.”

“Ask your self ‘what did I do to today that is outside the will of God?’”

“A lot of things boil down to either choosing to do them or not. There is no silver bullet.”

“We tried to engage what was of interest to our children rather than just get them to engage what was of interest to us.”

“Information without execution with execution and engagement just goes by the wayside.”

RECOMMENDED RESOURCES

TonyEvans.org

Kingdom Agenda

Oneness Embraced

Zane Hodges

One New Man by Jarvis Williams

Divided by Faith by Michael Emerson and Christian Smith

 

We'd like to thank our sponsor, Southeastern Baptist Theological Seminary. SEBTS is always asking the question, “Where are you going?” They want to equip pastors, missionaries, theologians, scholars and more to obey the commands of Jesus to make disciples anywhere and everywhere God calls them to go. Wherever students are going, Southeastern can help them get there. Southeastern Seminary has a wide range of degrees at many levels and all M.Div. programs now have a stronger core curriculum to better equip students biblically, theologically and practically for their current and future ministries. In addition to a stronger core, the total number of hours required to complete an M.Div. has been reduced to 81-84. They even offer distance education options for those who cannot relocate to North Carolina to study.

Apply now to begin your theological education at Southeastern. Use the code 5LQ to receive a discount on your application for any degree.

Vist SEBTS.edu/5LQ.

 

On today’s episode of The 5 Leadership Questions podcast Dr. Tony Evans joins Barnabas Piper. Dr. Evans is the pastor of Oak Cliff Fellowship, the author of numerous books, and can be heard nationwide on the radio daily. He brings decades of leadership and pastoral experience to the show, and listeners will greatly benefit.

BEST QUOTES

“We’re training our people in comprehensive discipleship not just generic Christian living.”

“The Kingdom agenda is the visible demonstration of the comprehensive rule of God over every area of life.”

“We keep the kingdom concept in front of people from the moment they become members.”

“You’re operating in the Kingdom of God when God’s view consistently controls your decisions.”

“The problem with families today is that they aren’t under kingdom rule they’re under cultural rule.”

“In the community, if you were accused of being a Christian would there be enough evidence to convict you or would you be acquitted on all charges?”

“There needs to be consistency between what you’re learning, what you’re living, and what you’re transferring.”

“Ask your self ‘what did I do to today that is outside the will of God?’”

“A lot of things boil down to either choosing to do them or not. There is no silver bullet.”

“We tried to engage what was of interest to our children rather than just get them to engage what was of interest to us.”

“Information without execution with execution and engagement just goes by the wayside.”

RECOMMENDED RESOURCES

TonyEvans.org

Kingdom Agenda

Oneness Embraced

Zane Hodges

One New Man by Jarvis Williams

Divided by Faith by Michael Emerson and Christian Smith

 

We’d like to thank our sponsor, Southeastern Baptist Theological Seminary. SEBTS is always asking the question, “Where are you going?” They want to equip pastors, missionaries, theologians, scholars and more to obey the commands of Jesus to make disciples anywhere and everywhere God calls them to go. Wherever students are going, Southeastern can help them get there. Southeastern Seminary has a wide range of degrees at many levels and all M.Div. programs now have a stronger core curriculum to better equip students biblically, theologically and practically for their current and future ministries. In addition to a stronger core, the total number of hours required to complete an M.Div. has been reduced to 81-84. They even offer distance education options for those who cannot relocate to North Carolina to study.

Apply now to begin your theological education at Southeastern. Use the code 5LQ to receive a discount on your application for any degree.

Vist SEBTS.edu/5LQ.

 

On today’s episode of The 5 Leadership Questions podcast Dr. Tony Evans joins Barnabas Piper. Dr. Evans is the pastor of Oak Cliff Fellowship, the author of numerous books, and can be heard nationwide on the radio daily. He brings decades of leadership and pastoral experience to the show, and listeners will greatly benefit.

BEST QUOTES

“We’re training our people in comprehensive discipleship not just generic Christian living.”

“The Kingdom agenda is the visible demonstration of the comprehensive rule of God over every area of life.”

“We keep the kingdom concept in front of people from the moment they become members.”

“You’re operating in the Kingdom of God when God’s view consistently controls your decisions.”

“The problem with families today is that they aren’t under kingdom rule they’re under cultural rule.”

“In the community, if you were accused of being a Christian would there be enough evidence to convict you or would you be acquitted on all charges?”

“There needs to be consistency between what you’re learning, what you’re living, and what you’re transferring.”

“Ask your self ‘what did I do to today that is outside the will of God?’”

“A lot of things boil down to either choosing to do them or not. There is no silver bullet.”

“We tried to engage what was of interest to our children rather than just get them to engage what was of interest to us.”

“Information without execution with execution and engagement just goes by the wayside.”

RECOMMENDED RESOURCES

TonyEvans.org

Kingdom Agenda

Oneness Embraced

Zane Hodges

One New Man by Jarvis Williams

Divided by Faith by Michael Emerson and Christian Smith

 

We’d like to thank our sponsor, Southeastern Baptist Theological Seminary. SEBTS is always asking the question, “Where are you going?” They want to equip pastors, missionaries, theologians, scholars and more to obey the commands of Jesus to make disciples anywhere and everywhere God calls them to go. Wherever students are going, Southeastern can help them get there. Southeastern Seminary has a wide range of degrees at many levels and all M.Div. programs now have a stronger core curriculum to better equip students biblically, theologically and practically for their current and future ministries. In addition to a stronger core, the total number of hours required to complete an M.Div. has been reduced to 81-84. They even offer distance education options for those who cannot relocate to North Carolina to study.

Apply now to begin your theological education at Southeastern. Use the code 5LQ to receive a discount on your application for any degree.

Vist SEBTS.edu/5LQ.

 

In this episode of the 5 Leadership Questions Podcast Todd Adkins and Barnabas Piper sit down with Eric Geiger to talk about killing sacred cows in ministry. Don’t worry it’s not gruesome and now animals were harmed in the making of this podcast. Some wisdom was shared, some good insights were given and anyone serving in any capacity in ministry should listen.

* What is a sacred cow?

* How do values or traditions become sacred cows in ministry?

* What are the negative effects on a ministry and a minister over time if sacred cows are allowed to live?

* How can leaders know when the right time is to give the coup de gras?

* What are some of the most effective ways to lead people through the loss of something they held dear?

BEST QUOTES

“We have a tendency in church ministry to take something God gave us and make it the object of our affection.”

“We confuse the process or the program with the principle.”

“There aren’t many things we turn into an idol in a church context that didn’t once have value.”

“There’s a tendency for a program, a place, or a person to become an idol. A church begins to find its identity in these things.”

“A church calendar in general is the easiest home for sacred cows.”

“Methodology becomes a sacred cow really easily.”

“Sometimes you are more susceptible to church idolatry when you are effective.”

“Our mission is bigger than a person, a place, or a program.”

“You can create a sacred cow out of actually sacred things. It’s always a question of the heart behind them.”

“If you find a church that is dried up and old and ineffective I guarantee it is a pasture full of sacred cows.”

“Change is not a value. It’s a thing that happens when you make decisions.”

“If you wait for it to be obvious that a thing is not working it likely wasn’t working for a very long time.”

“There’s a really turbulent period of time when you’re making a change, and you have to constantly remind yourself of the ‘why’.”

We'd like to thank our sponsor, Southeastern Baptist Theological Seminary. SEBTS is always asking the question, “Where are you going?” They want to equip pastors, missionaries, theologians, scholars and more to obey the commands of Jesus to make disciples anywhere and everywhere God calls them to go. Wherever students are going, Southeastern can help them get there. Southeastern Seminary has a wide range of degrees at many levels and all M.Div. programs now have a stronger core curriculum to better equip students biblically, theologically and practically for their current and future ministries. In addition to a stronger core, the total number of hours required to complete an M.Div. has been reduced to 81-84. They even offer distance education options for those who cannot relocate to North Carolina to study.

Apply now to begin your theological education at Southeastern. Use the code 5LQ to receive a discount on your application for any degree.

Vist SEBTS.edu/5LQ.

In this episode of the 5 Leadership Questions Podcast Todd Adkins and Barnabas Piper sit down with Eric Geiger to talk about killing sacred cows in ministry. Don’t worry it’s not gruesome and now animals were harmed in the making of this podcast. Some wisdom was shared, some good insights were given and anyone serving in any capacity in ministry should listen.

* What is a sacred cow?

* How do values or traditions become sacred cows in ministry?

* What are the negative effects on a ministry and a minister over time if sacred cows are allowed to live?

* How can leaders know when the right time is to give the coup de gras?

* What are some of the most effective ways to lead people through the loss of something they held dear?

BEST QUOTES

“We have a tendency in church ministry to take something God gave us and make it the object of our affection.”

“We confuse the process or the program with the principle.”

“There aren’t many things we turn into an idol in a church context that didn’t once have value.”

“There’s a tendency for a program, a place, or a person to become an idol. A church begins to find its identity in these things.”

“A church calendar in general is the easiest home for sacred cows.”

“Methodology becomes a sacred cow really easily.”

“Sometimes you are more susceptible to church idolatry when you are effective.”

“Our mission is bigger than a person, a place, or a program.”

“You can create a sacred cow out of actually sacred things. It’s always a question of the heart behind them.”

“If you find a church that is dried up and old and ineffective I guarantee it is a pasture full of sacred cows.”

“Change is not a value. It’s a thing that happens when you make decisions.”

“If you wait for it to be obvious that a thing is not working it likely wasn’t working for a very long time.”

“There’s a really turbulent period of time when you’re making a change, and you have to constantly remind yourself of the ‘why’.”

We’d like to thank our sponsor, Southeastern Baptist Theological Seminary. SEBTS is always asking the question, “Where are you going?” They want to equip pastors, missionaries, theologians, scholars and more to obey the commands of Jesus to make disciples anywhere and everywhere God calls them to go. Wherever students are going, Southeastern can help them get there. Southeastern Seminary has a wide range of degrees at many levels and all M.Div. programs now have a stronger core curriculum to better equip students biblically, theologically and practically for their current and future ministries. In addition to a stronger core, the total number of hours required to complete an M.Div. has been reduced to 81-84. They even offer distance education options for those who cannot relocate to North Carolina to study.

Apply now to begin your theological education at Southeastern. Use the code 5LQ to receive a discount on your application for any degree.

Vist SEBTS.edu/5LQ.

In this episode of the 5 Leadership Questions Podcast Todd Adkins and Barnabas Piper sit down with Eric Geiger to talk about killing sacred cows in ministry. Don’t worry it’s not gruesome and now animals were harmed in the making of this podcast. Some wisdom was shared, some good insights were given and anyone serving in any capacity in ministry should listen.

* What is a sacred cow?

* How do values or traditions become sacred cows in ministry?

* What are the negative effects on a ministry and a minister over time if sacred cows are allowed to live?

* How can leaders know when the right time is to give the coup de gras?

* What are some of the most effective ways to lead people through the loss of something they held dear?

BEST QUOTES

“We have a tendency in church ministry to take something God gave us and make it the object of our affection.”

“We confuse the process or the program with the principle.”

“There aren’t many things we turn into an idol in a church context that didn’t once have value.”

“There’s a tendency for a program, a place, or a person to become an idol. A church begins to find its identity in these things.”

“A church calendar in general is the easiest home for sacred cows.”

“Methodology becomes a sacred cow really easily.”

“Sometimes you are more susceptible to church idolatry when you are effective.”

“Our mission is bigger than a person, a place, or a program.”

“You can create a sacred cow out of actually sacred things. It’s always a question of the heart behind them.”

“If you find a church that is dried up and old and ineffective I guarantee it is a pasture full of sacred cows.”

“Change is not a value. It’s a thing that happens when you make decisions.”

“If you wait for it to be obvious that a thing is not working it likely wasn’t working for a very long time.”

“There’s a really turbulent period of time when you’re making a change, and you have to constantly remind yourself of the ‘why’.”

We’d like to thank our sponsor, Southeastern Baptist Theological Seminary. SEBTS is always asking the question, “Where are you going?” They want to equip pastors, missionaries, theologians, scholars and more to obey the commands of Jesus to make disciples anywhere and everywhere God calls them to go. Wherever students are going, Southeastern can help them get there. Southeastern Seminary has a wide range of degrees at many levels and all M.Div. programs now have a stronger core curriculum to better equip students biblically, theologically and practically for their current and future ministries. In addition to a stronger core, the total number of hours required to complete an M.Div. has been reduced to 81-84. They even offer distance education options for those who cannot relocate to North Carolina to study.

Apply now to begin your theological education at Southeastern. Use the code 5LQ to receive a discount on your application for any degree.

Vist SEBTS.edu/5LQ.