“The resolution of conflict is predicated more on how people approach conflict than it is on the nature of the conflict itself.”

If a group of people makes key organizational or departmental decisions together, that group of people needs to be healthy before they can expect the rest of the department or organization to be healthy and achieve sustained positive results. In the first and second parts of this series, Mike and Ethan broke down Lencioni’s 5 Dysfunctions of a Team model for creating a healthy and cohesive leadership team and introduced the concept of building trust. In this episode, consultant and coach Andrew Cline joins Mike to discuss the art of mastering conflict.

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