How are you supposed to respond when an employee comes to you with a concern? In this episode, Mike and Ethan explain that It all comes down to how you answer these two questions:

1. Does this issue impact the employee's ability to do their job?
2. Does this issue impact the organization?

Depending on how you answer these, managers have five options for how to address the concern. Tune in to learn more!

Note: in this episode, we mentioned this blog post.

Text the word "LEADING" to 66866 to be added to Nash Consulting's monthly newsletter. Just practical management skills and tips. And just once a month. Pinky swear.

In this episode, host Ethan Nash reintroduces the concept of assigning a Single Point of Accountability on every single project. He reminds listeners that all too often, project or team dysfunction can be accredited to one simple miss: the lack of an SPA. Tune in to discover how to prevent chaos and keep your projects on track.

Text the word "LEADING" to 66866 to be added to Nash Consulting's monthly newsletter. Just practical management skills and tips. And just once a month. Pinky swear.

In this episode, Nash Consulting's CEO Ethan Nash discusses why emotional IQ skills matter for leaders, oftentimes more than solid processes. Nash defines these skills as "repeatable behaviors often complemented with repeatable mindsets that produce consistent outcomes." Tune in to learn more about the top three skills to keep in mind to increase your effectiveness as a leader.

In this episode, we mentioned:

• Episode on listening with care and respect
• Episode on receiving feedback non defensively
• Episode on giving feedback with clarity and respect, and engineered in a way to lower defenses

Text the word "LEADING" to 66866 to be added to Nash Consulting's monthly newsletter. Just practical management skills and tips. And just once a month. Pinky swear.

In this episode of the Managing with Mind and Heart podcast, Nash Consulting's Anna Gibson rejoins Ethan Nash in a follow-up to our September discussion on Team Effectiveness.

Drawing from the research-backed framework from Teams That Work by Eduardo Salas and Scott Tannenbaum, which explores the "Seven Cs" that drive team success (Capability, Coordination, Cooperation, Communication, Cognition, Conditions, and Coaching), they explore how to assess whether your team is truly hitting the mark.

Text the word "LEADING" to 66866 to be added to Nash Consulting's monthly newsletter. Just practical management skills and tips. And just once a month. Pinky swear.

In this episode of the Managing with Mind and Heart Podcast, host Ethan Nash breaks down the beginning of the book, The Culture Code, where author Daniel Coyle explores why psychological safety, rather than talent, is the foundation of great teams. By diving into some of Nash Consulting's favorite excerpts, we unpack the signals that say "you belong here" and explore best practices for leaders.

In this episode we mentioned the following episodes:

• Awareness of and Moderating your Power Differential
• Healthy Conflict, parts one, two, three, and four
• Creating Psychological Safety
• Best practice listening skills (episode 53 and episode 71)
• Mindsets for Receiving Feedback
• Tell Your Employees You Appreciate Them (Categories & Strategies Of Recognition)

Text the word "LEADING" to 66866 to be added to Nash Consulting's monthly newsletter. Just practical management skills and tips. And just once a month. Pinky swear.

What do you do when the same negative behavior keeps showing up from an employee? This episode explores the concept of progressive conversations, a respectful, relational approach to coaching that builds accountability without breaking trust. Instead of repeating yourself or jumping straight to discipline, you gradually increase the intensity of each conversation, from a casual "by the way" chat to more structured steps when needed. It's a framework that helps leaders stay fair, consistent, and human while guiding performance change.

Here are two previous episodes on how to give feedback.

Text the word "LEADING" to 66866 to be added to Nash Consulting's monthly newsletter. Just practical management skills and tips. And just once a month. Pinky swear.

What's the most important skill a manager can have? Showing your team that you genuinely care about them. In this episode, we explore why care and respect aren't just "nice to have," they are the foundation of psychological safety, trust, and high morale. With research-backed insights and practical tips, we show how people-leaders can start building stronger, more human-centered teams.

Other episodes we mentioned:

• Top 15 Management Skills Part One and Two (2019)
• An exerpt from one of our live workshops on showing care and respect
• Two episodes on psychological safety
• An episode on becoming aware of your power differential as a manager

Text the word "LEADING" to 66866 to be added to Nash Consulting's monthly newsletter. Just practical management skills and tips. And just once a month. Pinky swear.

What makes a team truly effective? In this episode, we dive into the research-backed model from Teams That Work by Eduardo Salas and Scott Tannenbaum, which explores the "Seven Cs" that drive team success: Capability, Coordination, Cooperation, Communication, Cognition, Conditions, and Coaching. Together with Anna Gibson, we break down what each of these elements means in practice and how they come together to fuel high-performing teams. Whether you're leading a team or working within one, this conversation offers practical insights you can apply today.

Here's a link to our recent episode on Single Point Accountability, mentioned in this episode.

Text the word "LEADING" to 66866 to be added to Nash Consulting's monthly newsletter. Just practical management skills and tips. And just once a month. Pinky swear.

"The deepest principle in human nature is the craving to be appreciated." –William James

Can you remember a time when a manager made you feel genuinely seen and appreciated? In this episode, we explore why recognition matters, not just for motivation and morale, but for building trust and stronger relationships at work and beyond. We'll break down the skill of giving meaningful appreciation, and why it's essential for managers who want to lead with emotional intelligence. While we focus on people leadership, these insights apply to anyone who wants to connect more effectively with the people around them.

Text the word "LEADING" to 66866 to be added to Nash Consulting's monthly newsletter. Just practical management skills and tips. And just once a month. Pinky swear.

Micromanaging burns people out, but being too hands-off leaves them confused. In this episode we talk about how to find the sweet spot by creating Individual Success Plans (ISPs) with your team. We'll walk through the steps for setting clear goals, defining success, and making sure managers and employees know how to support one another. The result? More ownership, more accountability, and better results for everyone.

Here's that Individual Success Plan visual we mentioned in the episode.

Text the word "LEADING" to 66866 to be added to Nash Consulting's monthly newsletter. Just practical management skills and tips. And just once a month. Pinky swear.