In this episode, Dr. Claxton and Dr. Arnold from “Vital Talk” and share their expertise around providing feedback on communication, best practices for preparing learners for difficult conversations, how to best support trainees as the conversation is unfolding, and strategies for debriefing. We discuss frameworks for sharing communication feedback in a positive, improvement-focused light. This episode will help you understand how to improve learners’ communication skills as well as your own.
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Show Segments
Intro, disclaimer, guest bioGuest one-liner/ Favorite failureCase from Kashlack Memorial12:00 Challenges of feedback conversations on communication15:05 Framing feedback20:33 Debriefing the communication encounter25:30 Educator’s role during the encounter 34:55 Preparing the learner / pre-briefing the communication encounter39:14 Communication frameworks to teach learnersStrategies to teach/give feedback on communication in time-limited settings47:13 AI in communication teachingTake home pointsPlugs (Vital Talk, Teach Like a Champion)Outro
Credits
Producer: Molly Heublein MDHosts: Era Kryzhanovskaya MD, Molly Heublein MDScript, show notes: Karishma Patel MDTechnical Support: PodpastePeer Reviewer: Jessica Erickson, MDGuests: Dr. Rene Claxton and Dr. Robert ArnoldTheme Music: MorsyMusic