Housekeeping professionals are the key to guest satisfaction in hotels and other hospitality properties. To recognize the hardworking individuals who keep rooms, lobbies and other areas clean, Cintas launched the 2021 Cintas S.H.I.N.E. (Star Housekeepers In a New Era) Award. We get the scoop from Patricia Olinger, Executive Director and Global Biorisk Advisory Council™ (GBAC), a Division of ISSA.