No Vacancy Live!

The President of Staypineapple Hotels Dina Belon, and Pineapple loving Dr. Producer Suzanne join Glenn and Craig for pineapple inspired cocktails and bad jokes that cut to the core. See, like that one.

Join Glenn as he visits the legendary Mohegan Sun, a property he's been visiting since it opened in 1996. Jesse Sturges, Director of Strategic Marketing at Mohegan Sun shares evolving marketing and operations strategies at one of the most iconic casino resorts in the country.

Main Takeaways:

• The evolution of Mohegan Sun since 1996 and how it continues to adapt.

• How Mohegan Sun leverages its unique attributes, from the Connecticut Sun WNBA team to live events and expos. Yes, I saw Phish there twice this past summer.

• Strategies for connecting with customers through loyalty programs and AI. 

• The role of AI in personalizing guest experiences.

• Creating unique guest experiences through outdoor spaces like the Sun Patio and Game On, Comix and more.

• How Mohegan Sun uses smart tools to free up staff, allowing for better customer interactions. Tune in for an inside look at the innovative strategies driving success at Mohegan Sun and beyond!

In the latest Hotel Business Hot Topics session, “Smart Technology: Solutions for Higher Profitability and GS Scores,” in partnership with Procell InSite, Glenn Haussman, founder/host, No Vacancy Live podcast, joins a panel of industry leaders to discuss how the right technology can improve hospitality operations, help the bottom line and improve guest satisfaction scores.

Watch the video here: https://hotelbusiness.com/smart-technology-solutions-for-higher-profitability-and-gs-scores/

Tom Groebe is a hotelier, content creator and rising superstar. Glenn and Craig ask why he would come on Friday Night Audit. Grab a drink and join us for some happy hour laughsto kick off the weekend.

Are interest rate cuts about to shake up the hotel industry? Our latest podcast dives deep into this hot topic with Anthony and Glenn! 📉

Here’s a taste of what we discussed:

• Will a half-percent rate cut really change the game for hotels?
• How are rate cuts greasing the wheels for hotel deals and lending opportunities?
• As we approach 2025, why are rising salaries, taxes, and expenses concerning hotel owners?
• The big question: What happens if transient demand softens, while group business thrives? 🏨

💡 Plus, we share thoughts on the future of flexible working models in hotels and how smart hoteliers are keeping talent by offering work-life balance. 🌍💼

Tune in to hear:

• Real insights on hotel profitability trends
• Expert takes on recession fears and what rate cuts signal for the industry
• Hilarious banter on headlamps, mine exploration, and a few pithy helmet jokes! 😆🪖

📅 Watch now on YouTube & LinkedIn! Don't miss out on valuable strategies and the latest industry forecasts.

#HotelIndustry #InterestRates #HotelDeals #HospitalityBusiness #LodgingConference #Flexibility #HotelLeadership #PodcastPromo #YouTubeLive #LinkedInLive #NoVacancy

In this episode of No Vacancy Live, Glenn has a phenomenal guest— Monika Nessbach - NCIDQ, RID, MBA, IIDA from DESIGNBAR. Together, they discuss the evolving world of hotel design, including experiential spaces, biophilia, and how social media is reshaping how guests interact with hospitality environments.

Tune in as Monika shares her insights on:

The importance of Instagrammable moments and how they create free marketing for hotels.

Shifting from static design to dynamic, film-like spaces that align with social media trends.

The role of biophilic design in improving guest experiences and well-being.

The integration of circadian lighting and how it enhances restaurant and hotel environments.

Creating memorable guest experiences through thoughtful design that combines aesthetics, functionality, and social media appeal.

Monika’s experience designing unique spaces like restaurants and how design storytelling elevates the overall guest experience.

Plus, don’t miss how her design philosophy continues to push boundaries in hospitality.

Main Points:

*Instagrammable moments and dynamic design in hospitality.

*The role of biophilia and circadian lighting in enhancing guest experience.

*Experiential design: blending aesthetics and function.

*Social media’s impact on hotel marketing and guest interactions.

*The importance of storytelling through design in hospitality.

See slideshow here: https://www.dropbox.com/scl/fi/wbtx6hmo5epv5yj3gn27s/designbar.pdf?rlkey=lrxtke2rnsvj43dljvel19hxj&dl=0

Interim CEO of the American Hotel and Lodging Association (AHLA), Kevin Carey shares the latest legislative updates impacting the hospitality industry, including upcoming per diem rate increases and some insane and controversial potential legislation in New York City.

Key discussion points include:

• Per Diem Rate Increases: Effective October 2024, lodging and meal allowances for federal travelers are rising, directly benefiting hotel businesses.
• Government Business Opportunities: How hoteliers can secure more government business for financial stability.
• New York City Legislation: Breaking down proposed legislation that could disrupt hotel operations with staffing mandates and restrictions on subcontracting.
• Safety & Human Trafficking Initiatives: The hotel industry's commitment to safety and AHLA's ongoing efforts to combat human trafficking.
• Boston's Regulation Challenges: The pushback against a proposed independent panel with the power to set workplace standards in the Boston hotel market.
• AHLA's Role: Updates on AHLA’s engagement with policymakers, including door-to-door Capitol Hill advocacy to protect the hospitality industry.
• The Hospitality Show: A sneak peek into the upcoming event in San Antonio, bringing together industry leaders to address technology, sustainability, and workforce issues.

Don't miss this insightful conversation that every hotelier should hear!

#HospitalityIndustry #AHLA #HotelLegislation #PerDiemRates #HotelBusiness #NYCLegislation #HotelOwners #HospitalityShow #HumanTraffickingAwareness #GovernmentBusiness #HotelOperations #TravelUpdates

Join Glenn and Craig for a “hilarious” and laid-back episode of Friday Night Audit, our Happy Hour Comedy Podcast!

This week, we’re thrilled to welcome Michael Koch from the Michael Koch Group, a first-time guest who brings a wealth of experience and a great sense of humor. Grab your favorite drink and get ready for some real-time networking, funny stories, engaging conversations, and not so good one liners. 🍻

In this episode:

• Meet Michael Koch: Discover his journey from the military to working with top companies like Ritz-Carlton, Nextel, and Samsung.
• Real-time Networking: Watch as our hosts get to know Michael and share laughs along the way.
• Cheers to Fun: Find out what drinks everyone brought to the table and join in the fun.
• Texas Talk: Michael shares what it’s like living and working in the Lone Star State.
• Industry Insights: Learn about the Michael Coke Group and their innovative approach to customer engagement.
• Funny Anecdotes: Enjoy humorous stories and light-hearted banter throughout the episode.

Don’t miss out on this entertaining and insightful episode! Like, comment, and subscribe for more laughs and great conversations.

#HappyHourPodcast #ComedyPodcast #MichaelCoke #Networking #FunnyStories #TexasLife #CustomerEngagement #PodcastEpisode #GrabADrink #LaughWithUs

Designer Paul Bishop shares his expertise on creating unforgettable hospitality experiences. From his work in Dubai's iconic developments to his latest projects, Paul discusses the power of design in shaping memorable guest journeys. Discover how he blends creativity, functionality, and storytelling to craft unique and captivating spaces. Learn about the latest trends in hotel design, the importance of immersive experiences, and the challenges and opportunities in the evolving hospitality landscape.

• The role of design in creating memorable hospitality experiences
• Insights into Paul Bishop's career and work in Dubai and beyond
• The importance of balancing functionality and aesthetics
• The impact of immersive experiences on guest satisfaction
• Trends and challenges in the contemporary hospitality design landscape

#hospitalitydesign #hoteldesign #designinspiration #travel #tourism #hospitality #interiordesign #experienceeconomy #innovation #creativity #Dubai #designthinking

Join us in this insightful episode as we dive into the fascinating journey of Paul Novak, a seasoned hotel industry veteran with over 54 years of experience.

Paul shares his story, from his early days in hotel development to his involvement with the extended stay segment, including his experiences with iconic brands like Marriott, Residence Inn, and Woodspring Suites.

Discover the secrets behind his success, the challenges he faced, and the discipline required to thrive in the ever-evolving hospitality landscape.

Whether you're a seasoned hotelier or just starting out, this episode offers valuable lessons and inspiration for anyone interested in the hotel industry.

Main Points:

• Paul Novak’s extensive 54-year career in hotel development.
• His pivotal role in the growth of extended stay brands like Residence Inn and Woodspring Suites.
• Insights into the extended stay segment's potential and challenges.
• The importance of discipline in maintaining a successful extended stay model.
• The evolving landscape of hotel investment and development.
• Paul's passion for creating new opportunities and his ongoing involvement in the industry.

Thanks to choicehotelsdevelopment.com and Dellisart.com for sponsoring this epsiode.