Episode Summary You can be incredible at what you do — and still be invisible. In this episode, Gene dives into a problem he’s been talking about for nearly a decade: technicians creating amazing repair content without ever putting themselves on camera. The result? Beautiful work… and zero connection. Gene explains why video isn’t about becoming an influencer — it’s about trust. Customers don’t just buy repairs; they buy people. And video is the fastest way to build that connection before a customer ever calls or walks through the door. Along the way, Gene shares real stories from his own business that prove how powerful video can be, even when it’s imperfect. The episode wraps with industry updates, support for a longtime PDR leader, and news from around the PDR world. Key Topics Covered Why silent repair videos are holding techs back The Know–Like–Trust factor and how video accelerates it Simple ways to get on camera (even if you hate it) Using voiceovers and time-lapse as stepping stones Why personality matters more than polish Real customer stories where video pre-sold the job Sharing wisdom beyond dents and repairs A direct challenge to get uncomfortable — and visible Practical Takeaways You don’t need to be a content creator — you need to be seen Your phone is already a professional video tool Voiceover is better than silence Wide shots make getting on camera easier Customers trust familiarity more than perfection Industry Updates & Mentions Mobile Tech Expo (MTE 2026) Gene will be attending MTE with multiple appearances, including Beginner Day focused on Glue Pull Repair, Education Day with KECO, the Shop Owners Roundtable, and a live podcast recording from the show floor. Paul Kordon A foundational figure in the PDR industry and the “PK” behind modern pricing systems, Paul was recently diagnosed with lymphoma. Gene encourages the industry to support Paul however possible — financially, emotionally, or through prayer and positive energy. PDR Universe Podcast A brand-new podcast hosted by Žan Vidic and Zeeshan, bringing global PDR perspectives, competition-level insight, and technician conversations to the community. Call to Action This week: Make one video Put your face or voice in it Tag @DentRepairNow Post it No excuses.