Episode 53 - Jeanne Bliss discusses her book Chief Customer Officer 2.0 and ways to build a customer-driven growth engine. Jeanne held CX executive positions for Microsoft, Allstate, and Mazda, among others. She is also the author of I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad. Stay tuned after the interview for five action items to take advantage of the ideas and advice in this interview, and hear some bonus comments from Jeanne as well as some listener shout-outs.

Host, Kevin Craine @Everyday_MBA