In this episode, I talk about the key tactics for employee engagement and pre-shift huddles

1. Hold your meetings at the same time every day
2. Use them to drive communication and recognition
3. Let others talk and help you host the meeting
4. Don't let these meetings get pushed off your calendar

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

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