At WTW (NASDAQ: WTW), they provide data-driven, insight-led solutions in people, risk, and capital. By leveraging their colleagues' global view and local expertise in serving 140 countries and markets, they help their clients sharpen their strategy, enhance organizational resilience, motivate their workforce, and maximize performance. But what does innovation look like inside a $9 billion company?

Karen O’Leonard, Head of Innovation at Willis Towers Watson, joins me in a conversation about the innovative strategies that have helped her company grow. She also shares how seeing disproportionate ratios of men to women in the tech industry fueled her passion to get more women involved in innovation and build a culture where everyone can shine.

We also discuss what happens when innovation fails. For example, it might be the best idea possible at the wrong time, or there are simply no available resources. Karen shares her mantra of falling in love with the problem, not the solution. Unfortunately, we have all seen teams fall in love with their solution, and they will go down swinging with it, even in the face of all evidence to the contrary from their customers. Food for thought indeed.