5am Mester Scrum

5amMesterScrum Show 683 Live - User Experience (UX) vs Customer Experience (CX) - Today's topic: (1) I think we took the customer meaning out and transferred it into user experience and thereby, lower the bar of satisfaction for the customer.  Elevate it to "As the Customer, I want ..So that.."

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#5amMesterScrum #scrum #agile #business #scrummaster #agilecoach #coaching #philadelphia #philly #ux #cx #user #customer #userstory #experience

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5amMesterScrum Show 682 Live - Commitment and Handoffs Missed, Philadelphia Cheese Fries and Fortune Cookie Friday - Today's topics: (1) Eddie and I wanted to share some Philadelphia Cheese Fries with Cheese Whiz, (2) Talking missing Commitments and causing issues for otehrs like our hotel stay after the fire and (3) Fortune Cookie Friday: Walk the words you talk and talk the words you walk. A perfect cookie when talking commitments.

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#5amMesterScrum #scrum #agile #business #scrummaster #agilecoach #coaching #philadelphia #philly #commitments #teams #cheesefries #promises #fortunecookie #CX

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#5amMesterScrum Show 681 Live - Arguing w/ Customer No Win, Story of a Terrible Hotel Stay - Today's topic: (1) My recent stay at a hotel for just under 3 weeks made me really think about "Customer" experience vs. "User" Experience. Plus a lack of agreement that the systems in place don't always work.

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#5amMesterScrum #scrum #agile #business #scrummaster #agilecoach #coaching #philadelphia #philly #managers #customer #experience #mistake #user #UX #CX

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#5amMesterScrum Show 680 Live - Common Mistake Not Coaching Managers, Coaching Up! - Today's topic: (1) A common mistake made by agile coaches, scrum masters and even myself is not coaching managers as they need to understand this new thing called Agile and if they don't have time for you then they need coaching even more. 

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#5amMesterScrum #scrum #agile #business #scrummaster #agilecoach #coaching #philadelphia #philly #managers #executives #commonmistake #mistake #transformation 

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#5amMesterScrum Show 679 Live - Tinker with CI/CD, I think it is the wrong area to get Value to the Customer  - Today's topic: (1) Organizations spend so much effort on CI/CD or DevOps but is that really the right place to bring value to the customer?

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#5amMesterScrum #scrum #agile #business #scrummaster #agilecoach #coaching #philadelphia #philly #value #customer #valueadded #devops #deployment #cicd #backlog

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#5amMesterScrum Show 678 Live - Customer Forefront, Customer Feedback Loops in the Products and Services we Provide  - Today's topic: (1) So staying in the hotel due to the house fire, has brought to the forefront the lack of customer feedback loops in our products.  We talk feedback in our team design but lack it in our products.  We need to fix that.

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#5amMesterScrum #scrum #agile #business #scrummaster #agilecoach #coaching #philadelphia #philly #value #customer #valueadded #managers #feedback

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#5amMesterScrum Show 677 Live - When is the Scrum Master Not Needed, I hear that all the time - Today's topics: (1) So I hear all the time from managers, when is the scrum master or even agile coach no longer needed, well I see two things scrum master needed to do: 1) Transform themselves into more of a coach and 2) be more transparent about the value they contribute.

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#5amMesterScrum #scrum #agile #business #scrummaster #agilecoach #coaching #philadelphia #philly #value #role #valueadded #managers #selforganizing

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#5amMesterScrum Show 676 Live - Agile Accountants Strike Again, Agile in Academia  and Fortune Cookie Friday - Today's topics: (1) Agile Accountants strike twice: One (agile coach) saying you have to reorganize everything because everyone shall be co-located and the other saying put everything in Jira (Oh No!), (2) Applying agile and scrum to Academia the right way and (3) Fortune Cookie Friday: Its not the size of the dog in the fight, its the size of the fight in the dog.  This should be the motto for scrum masters and agile coaches against the agile accountants.

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#5amMesterScrum #scrum #agile #business #scrummaster #agilecoach #coaching #philadelphia #philly #acedemia #nontech #lean

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#5amMesterScrum Show 675 Live - Scrum Master (SM) Solutions Bad Idea  - Today's topic: (1) Scrum Masters should not create solutions for the team and here are at least 3 reasons why..

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#5amMesterScrum #scrum #agile #business #scrummaster #agilecoach #coaching #philadelphia #philly #solution #ownership #selforganization

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#5amMesterScrum Show 674 Live - Post House Fire MVP, It is not the Solution that is MVP but the Need, That's a common mistake by organizations - Today's topic: (1) Walk through Four (4) MVP Needs from our post house fire event.  Then the systems process of developing options, investigating and implementing solutions, plus learning from each solution option.

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#5amMesterScrum #scrum #agile #business #scrummaster #agilecoach #coaching #philadelphia #philly #MVP #systemsthinking #solution #value #need #customer

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