5THWAVE - The Business of Coffee and Hospitality

On the podcast today we're kicking off a two-part series exploring the remarkable growth of the at-home specialty coffee market and the rise of the home barista.

In part one, we focus on at-home coffee equipment and speak with Dave Gubbin, President, Sage Appliances EMEA and John Holmquist, Commercial and Residential Sales Manager, Seattle Coffee Gear to uncover the growing demand for high-end home coffee machines across the UK, Europe and the US.

We also speak with Andrew Pautler, Founder of Instagram community and blog Pull & Pour Coffee to explore the latest coffee equipment trends among home consumers and find out how making quality espresso at home is becoming more and more accessible.

Credits music: "Life in a Box" by Kelsey Edwards in collaboration with The Coffee Music Project and SEB Collective

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On the podcast today, we're speaking with three successful independent London operators to uncover the secrets to a thriving neighbourhood cafe and the role coffee shops play within the local community.

In conversations with Peter Dore-Smith, Founder Kaffeine, Kim Hargreaves, Founder and Managing Director, Boki Coffee, and Dani Reid and Agnes Potter, Co-founders, Potter & Reid, we discuss how to build a loyal local following, foster meaningful interactions between customers and staff, and find out why these entrepreneurs have chosen not to rapidly scale their business.

Credits music: "Goddess" by MJ Ultra in collaboration with The Coffee Music Project and SEB Collective

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On the podcast today we're exploring the rise of digital loyalty apps and how these tools are revolutionising the way operators engage with their customers.

We first speak with two leading coffee shop app developers, Miles Bailey and Tim Silbermann, Founders of RWRD and Ali Al Ebrahim, Founder and CEO, COFE App, to understand the vast benefits these technologies can generate for operators.

We then speak with James Flett, Head of Marketing, Caffè Nero to find out how the brand uses gamification and personalised communication to drive engagement and repeat business.

Credits music: "Prey" by Kavalla in collaboration with The Coffee Music Project and SEB Collective

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The London Coffee Festival returns from 20 to 23 April 2023 and with it comes a four day celebration of London’s vibrant coffee scene and the incredible people and communities that help the coffee industry continue to thrive.

Now entering its 12th year, The London Coffee Festival has grown to a formidable event, featuring 200+ exhibitors and welcoming over 30,000 trade and consumer visitors through its doors each year.

So to celebrate the legacy and the future of this iconic coffee event, we’re speaking with regular exhibitors and visitors from over the years to hear their favourite memories of the Festival, the business benefits of exhibiting and share advice on how to get the most from attending trade shows.

We'll hear from Edwin Harrison, Founder, Artisan and Curious Roo Coffee Roasters, Abigail Forsyth, CEO, KeepCup, Agostino Luggeri and Enzo Frangiamore, Founders, Mulmar, Daniel Clarke, Commercial Director UK & Ireland and Louise Felton, Group Regional Director, UK & Ireland, Gruppo Cimbali, Freda Yuan, Director of Coffee, Origin Coffee Roasters, Kirby Sinclair, Co-founder, The Roasting Party, and accessibility consultant Tim Blanchard.

Not got your ticket yet? Your can apply for a free Industry Day ticket here: londoncoffeefestival.com/Accreditation/Menu

Credits music: London's on Fire by Daisy Chute in collaboration with The Coffee Music Project and SEB Collective

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On the podcast this week we're opening the door to the culinary world to find out how successful restaurant operators deliver consistent and high-quality customer service experiences for their guests.

We first speak with Alex Susskind, Professor of Food and Beverage Management at Cornell University’s Nolan School to understand the conceptual framework behind creating exceptional customer service.

We also speak with two standout restaurant operators, Laura Harper-Hinton, CEO and Co-Founder, Caravan, and Cameron Maher, Group Front of House Manager, Trader House Group, to see how these strategies work in practice and explore the policies and processes that blend technology with people management systems.

Credits music: 'Bad Girl' by Satin Beige in collaboration with The Coffee Music Project and SEB Collective

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On the podcast this week we're exploring the Head of Coffee role in different hospitality businesses and the crucial function it plays in delivering the perfect coffee experience.

In conversations with Ryan Garrick, Head of Coffee, WatchHouse, Christopher Jordan, Group Head of Coffee Caffè Nero, Jennifer Salamone, VP of Operations and Antonia Petaccio, Head of Coffee Training DC, at Tatte Bakery, we unpack the broad set of responsibilities that fall under the Head of Coffee role, from leading the sourcing and roasting to barista training and managing external partners. We also discuss the career progression to become Head of Coffee, share advice for baristas looking to take the next step up and find out what it takes to succeed.

Credits music: "Don't" by Marley collaboration with The Coffee Music Project

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On the podcast this week we're speaking with three highly-talented and passionate coffee journalists to explore the crucial role media plays in developing the specialty coffee industry.

In conversations with Nick Brown, Founding Editor, Daily Coffee News, Michal Molcan, Founder, Standart, and Nicole Ou, Manager Coffee T&I, we discuss the challenges and global opportunities for coffee media businesses, the future of print publishing, and how these titles are diversifying and adapting to a changing landscape.

Find out more about Roast Summit 2023 here: https://www.roastmagazine.com/roastsummit

Credits music: "Wolf Cry" by Katie Ferrara in collaboration with The Coffee Music Project

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Today on the podcast we’re revisiting a conversation with Søren Ledet from last week’s episode exploring the world of coffee and fine dining.

Søren is Co-Founder and General Manager of the world-renowned restaurant Geranium - a three-Michelin-starred dining experience in Copengagen, which last year was named the best restaurant in the world by the 50 best awards.

In this conversation, Søren offered so many fascinating insights and learnings from his vast experience running a standout hospitality business that we felt we had to release the entire conversation in full.

Credits music: Replay by Natalie Shay in collaboration with The Coffee Music Project

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On the podcast today we're stepping into the world of fine dining to explore the role of coffee in high-end restaurants and how restauranteurs are elevating their coffee standards. 

We speak with Søren Ledet, Co-founder and General Manager of Copenhagen's Geranium, to find out how one of the world's finest dining establishments runs its coffee programme and uses storytelling and theatre to deliver a captivating coffee experience.

We also speak with Olivier Fellous, General Manager, La Manufacture - a joint venture between Lavazza and chef Alain Ducasse - to discuss the synergies between the coffee and fine dining worlds, and Myles Shapcott, Commercial Director, Origin Coffee Roasters, to explore the growing opportunities for specialty roasting brands to expand into this lucrative market.

Credits music: Another Lonely Night by TREVAN in collaboration with The Coffee Music Project

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On the podcast today we're heading to Vietnam to explore how this rapidly diversifying market is breaking away from tradition and embracing new coffee drinking opportunities .

In conversations with Will Frith, coffee coach and Co-founder, Building Coffee, academic Sarah Grant, and Sahra Nguyen, CEO and Founder, Nguyen Coffee Supply, we discuss the complex history of Vietnamese coffee exports, the burgeoning specialty coffee scene in Ho Chi Minh City, and the growing international appreciation of high-grade Vietnamese Robusta coffee.

Credits music: Hurry Slow by Olivia Junholm in collaboration with The Coffee Music Project

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