Can you downsize your retail staff without negatively impacting the customer experience? Does downsizing effect the consumer’s desire for hyper-personalization? Tune into this episode to find out what Ross Forman, Managing Director in the Workplace Operations & Strategy Group at BDO USA thinks you should consider before you downsize staff.

How does the recent increase of minimum wages seen in states recently impact a retailers need for technology? If a retailer is decreasing headcount and increasing the use of technology, are there trade-offs? And does the consumer care if a retailer is more heavily reliant on technology in-store? Tune into this episode to find out how Ross Forman, Managing Director in the Workplace Operations & Strategy Group at BDO USA thinks increased wages will play out across the industry.

The next generation of consumers is hyper focused on ESG efforts and ensuring the companies they buy from are too. So much so, this generation is both backing it up with their wallet and driving legislation changes. What are the critical components to a successful retail ESG strategy? How does the UFLPA effect a retailer's ability to attract and retain the next generation of consumers? Listen to this episode to hear James Fountain, Senior Director, Sustainability and ESG Solutions at BDO USA, walk us through how retailers can not only improve their ESG strategy with these new laws underway, but deliver on these consumer’s needs.

In this episode, the second in our two-part mini-series dedicated to retail theft, we are joined by Drew Olson, Partner in Forensic Insurance & Recovery at BDO USA, to help us understand what retailers need to do after a theft has occurred and give us some advice around insurance recovery.

In this two-part mini-series dedicated to retail theft, we explore how to both prevent and respond to an incident when it occurs. While technological advancements at the check-out seem to be enabling theft, can technology also play a role in loss prevention? In this episode, we are joined by Jared Crafton, Principal of the Forensic Technology Practice at BDO USA, to talk about what retailers can do to help prevent theft.

What is an elastic website? What are the benefits of migrating over to technologies that enable this? And where do retailers even start if they are looking to employ this technology? Find out in this episode where we are joined by Robert Brown, National Digital Leader for Retail and Consumer Products at BDO USA, who walks us through why an elastic website should be on your list of priorities when it comes to digital innovation.

The difference between the customer journey and the customer experience (CX) is extremely important to understand. Of equal importance, is being able to tie the two together. How do retailers accomplish this? And what value can be unlocked by doing so? Tune into this episode where Robert Brown, National Digital Leader for Retail and Consumer Products at BDO USA, answers these important questions.

What is a dynamic shopping experience? Why is implementing this so important for retailers? And what is the value proposition in creating these experiences for consumers? Tune into this episode where we are once again joined by Robert Brown, National Digital Leader for Retail and Consumer Products at BDO USA, who explains how the advancements in technology are leading to better data collection and more innovative ways of employing that data.

What exactly is an NFT? And how can they be leveraged to improve a company's digital presence and build relationships with consumers? Tune into this episode to hear Robert Brown, National Digital Leader for Retail and Consumer Products at BDO USA, explain the value proposition of NFTs for retailers looking to take their brand virtual.

Now that the Metaverse has been around for a bit, have brands changed the way they are leveraging this important platform? Are there any lessons to be learned from retailers who have activated in the virtual world? In this episode we are joined by Robert Brown, National Digital Leader for Retail and Consumer Products at BDO USA, to discuss just how rapidly the virtual world is evolving and the trends to watch out for.