AI is everywhere in retail.

So why does it still feel underwhelming?

In this episode, we unpack what became clear at NRF 2026:

AI is no longer the bottleneck. Organizational readiness is.

Drawing from conversations, panels, and observations across the show, this episode explores why many AI initiatives in retail stall despite mature technology and proven use cases.

Join us when Nino, Yael and Nicolas talk about:

• How search, voice, and invisible AI interfaces are reshaping the customer journey

• Which organizational patterns slow AI impact more than any technical limitation

• Why AI adoption in retail often stops at augmentation instead of reinvention

• What AI readiness really requires from retail leaders and organizations

• Why agentic commerce is promising but limited to specific categories

• Why physical retail is becoming more human, not more digital

This is not an episode about tools or hype.

It’s about mindset, structure, leadership, and the real work required to make AI deliver value at scale.

🎧 A must-listen for retail leaders navigating AI adoption beyond experimentation.

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Our Hosts:

Nino Bergfeld

Nicolas Kröger

Yael Kochman