In this episode, I talk to marketing expert Stephanie Hoskins of Good-Intents Marketing.

1. Answer questions for customers before they even know they have them
2. It's not about what you have to sell, it's what your customers need
3. Now is the time to make your donors feel extra special
4. Personalize your gratitude with hand written and customized notes (sent through the mail)
5. Don't be afraid to segment your data and speak to your different personas individually through marketing

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

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