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66) #ExponentialInsights: Facing Your Fears About Customer Experience Optimization During COVID w/ Sue Woodard
"Customer experience" seemed like just another big business buzzword.
Until 2020 hit.
All of a sudden, we were forced to reinvent, reimagine, and revisit the whole concept of customer experience.
We found immense opportunities for growth.
In this episode of Banking on Digital Growth, I talk with Sue Woodard, Chief Customer Officer at Total Expert, a fintech software company that built the first enterprise-grade experience platform purpose-built for the modern financial institutions.
We talked about:
You can find this interview, and many more, by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.
Hosted by Ausha. See ausha.co/privacy-policy for more information.
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By James Robert Lay
5
2828 ratings
"Customer experience" seemed like just another big business buzzword.
Until 2020 hit.
All of a sudden, we were forced to reinvent, reimagine, and revisit the whole concept of customer experience.
We found immense opportunities for growth.
In this episode of Banking on Digital Growth, I talk with Sue Woodard, Chief Customer Officer at Total Expert, a fintech software company that built the first enterprise-grade experience platform purpose-built for the modern financial institutions.
We talked about:
You can find this interview, and many more, by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.
Hosted by Ausha. See ausha.co/privacy-policy for more information.