Welcome to Episode 7 of the Enterprise Excellence Podcast. My guest Robert Hafey is one of the most genuine, purposeful people I have ever met. His area of expertise is transforming safety culture and improving the whole organisation simultaneously. Bob is the author of the award-winning books Lean Safety and Lean Safety Gemba. He has dedicated his career to sharing knowledge and helping others to create a better future. 

Summary Keywords

people, lean, safety, leaders, engage, bob, business, safer, vaccine, improvement, focus, amazing, journey, called, kaizen, conference, worn, work, years, virtual

 

Quotes 

1.     01:49 min So, one of the aspects of doing that, was getting our employees to own safety, so it became their safety program, and not management's safety program. 

2.     02.26 min You cannot become lean unless your people feel they're part of it, and they're engaged in it.

3.     03:53 min Engaging people and building trust is the only way to get Lean, and there's no easier way, no easier entry point than safety to begin a dialogue about continuous improvement. 

4.     04:25 min That's the point of lean safety; it's about making work safer and easier, and as soon as you do that it takes cycle time out of the work processes you are focussing on, so therefore you get the benefits to Lean, but also the engagement, because the focus is on safety, making work safer and easier.

5.     07:03 min Lean safety is not compliance safety. Lean safety is not behaviour base safety. You're not trying to change people's behaviours. What we're trying to do is go out and engage them in continuous improvement dialogue about making the work safer and easier. And if leaders do that, the trust-o-meter automatically goes up. 

 

6.     07:31 min Leaders, when they start the lean journey have to find ways to earn trust. Because it isn't given. You know, you have to earn it. And everything management does either builds trust up, tears trust down; there's no neutral. And so, they have to really think about what they're going to do before they start Lean. Don’t just rush in with the tools.

7.     08:59 min The focus of lean is reducing cycle time to the customer. It's all about the customer. It's a customer focused program.

8.     10:58 min Today leaders have to be coachers. They need a coaching style of management to be successful. Because telling doesn’t work anymore right?

9.     13:55 min Mine is LPFE - Living Painkiller Free Everyday.

10.  19:10 min Do it with them, not to them, which means, you know, go out and engage the people who do the work. You don't have to have the ideas. You have to have the skillset to get others to give their ideas and then help them implement them. So, it's really about using everybody's brain in your business and engaging them all and making them feel good about themselves. Your reward for that is watching them grow. That's really the reward for our lean leaders is watching people grow.
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