Episode 70 - Adam Toporek discusses his book Be Your Customer's Hero and real world tips and techniques for creating superior customer experience. Adam is the founder of the Customers That Stick blog. He has been recognized by The Huffington Post as one of the "Top 100 Most Social Customer Service Pros On Twitter." Stay tuned after the interview for five action items to take advantage of the ideas and advice in this interview, and hear bonus comments from Adam.

Host, Kevin Craine Everyday-MBA.com