In this episode, I talk about the importance of communication in today's service environment.

1.  Great communication is needed both with your teams and your guests, clients, and consumers.

2.  With so many people being cooped up for so long during the pandemic, people have forgotten how to relate to one another

3.  The fundamentals of body language, positivity, and relationship building will continue to help you build trust and loyalty.

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

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