Since we were in middle school there's always been someone who said something negative about us. You'd think after all this time we'd learn how to respond but the truth is when you get a negative review or a negative social media comment it still hurts. 
This week, guest David Oates shares some tips on how to deal with negative reviews and comments.  It all begins with empathy and action.  It is important to acknowledge the person writing the review is unhappy and open a dialogue, offline, to resolve the issue so others see you are willing to take action.

Since we were in middle school there's always been someone who said something negative about us. You'd think after all this time we'd learn how to respond but the truth is when you get a negative review or a negative social media comment it still hurts. This week, guest David Oates shares some tips on how to deal with negative reviews and comments. It all begins with empathy and action. It is important to acknowledge the person writing the review is unhappy and open a dialogue, offline, to resolve the issue so others see you are willing to take action.

Since we were in middle school there's always been someone who said something negative about us. You'd think after all this time we'd learn how to respond but the truth is when you get a negative review or a negative social media comment it still hurts.&nbsp;
This week, guest David Oates shares some tips on how to deal with negative reviews and comments.&nbsp; It all begins with empathy and action.&nbsp; It is important to acknowledge the person writing the review is unhappy and open a dialogue, offline, to resolve the issue so others see you are willing to take action.&nbsp;
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#789 Empathy and Action

More than a Few Words - A Marketing Conversation is a smart, down-to-earth show about what’s really working in marketing and what isn’t.  All in about 10 minutes. 

Every week, Lorraine Ball sits down with marketers, entrepreneurs, and the occasional mischief-maker.  Some are seasoned pros. Others are figuring it out as they go. But all of them share tips you can use. And stories you won’t hear anywhere else.

No fluff, no jargon, just real-world lessons, actionable ideas, and a peek behind the curtain of what actually works.

What You’ll Hear:
• Real talk with real experts—marketers, creatives, business owners who’ve been in the trenches.
• Marketing strategies you can actually use—no jargon, no gatekeeping.
• Encouragement without the ego—especially for women building bold businesses on their own terms.
• A mix of wit, wisdom, and the occasional marketing metaphor—because learning should feel like a good conversation, not a lecture.

We’ll unpack what’s working, what’s not, and what’s changing in the digital marketing world so you can spend less time guessing and more time growing.

Whether you’re growing a brand from your kitchen table or the corner office, you’ll find ideas, inspiration, and a few laughs along the way.  

Follow @lorrainefball on Instagram, for a more marketing conversations and lots of pretty pictures . 

Smart. Practical. Surprisingly fun. More than a Few Words is your marketing conversation

Business

Entrepreneurship

Marketing

More than a Few Words - A Marketing Conversation is a smart, down-to-earth show about what’s really working in marketing and what isn’t. All in about 10 minutes. Every week, Lorraine Ball sits down with marketers, entrepreneurs, and the occasional mischief-maker. Some are seasoned pros. Others are figuring it out as they go. But all of them share tips you can use. And stories you won’t hear anywhere else. No fluff, no jargon, just real-world lessons, actionable ideas, and a peek behind the curtain of what actually works. What You’ll Hear: • Real talk with real experts—marketers, creatives, business owners who’ve been in the trenches. • Marketing strategies you can actually use—no jargon, no gatekeeping. • Encouragement without the ego—especially for women building bold businesses on their own terms. • A mix of wit, wisdom, and the occasional marketing metaphor—because learning should feel like a good conversation, not a lecture. We’ll unpack what’s working, what’s not, and what’s changing in the digital marketing world so you can spend less time guessing and more time growing. Whether you’re growing a brand from your kitchen table or the corner office, you’ll find ideas, inspiration, and a few laughs along the way. Follow @lorrainefball on Instagram, for a more marketing conversations and lots of pretty pictures . Smart. Practical. Surprisingly fun. More than a Few Words is your marketing conversation

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#789 Empathy and Action

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