Welcome to Part 3 of a special series: "Leading Schools in a Time of Crisis." In these conversations, we will probe how educators are helping their schools and communities pivot due to the COVID-19 pandemic. Because these educators are extremely busy, we've limited these conversations to 15 minutes.

So, how do educators effectively lead change during a crisis? For Director of Middle School Teaching and Learning Kim Pence, it's about managing expectations, having patience, and trusting your faculty.