Keywords

Assessment, behaviours, KPI, organisation, people, book, system, team, KPIs, customer, assessing, thinking, journey, excellence, behavioural indicators, purpose, tool, key, world.

Intro

Welcome to episode 84 of the Enterprise Excellence Podcast. I am so pleased to welcome back Mr Chris Butterworth, one of our world's leaders in creating a sustainable continuous improvement culture. Today we talk about Chris’s new book in partnership with Peter Hines and Morgan Jones called Why Bother, Why and how to assess your continuous improvement culture. 

Quotes

09:36min So when we want to make that change, what do we sit down to say, Okay, well, what are the ideal behaviours that we want as a consequence? In fact, even before that, do we say, what's the purpose we're trying to achieve here with this change? And what's the purpose of this system? When we're clear on the purpose of the improvement or the system, we can then say, well, what are the ideal behaviours that we are looking for that will deliver that purpose? And when we clear our knowledge, then we can make sure we design the system that supports them. Now, will we get it right all the time? Probably not 100% right. Again, that's why we need to assess ourselves. Okay, well, we thought that that would drive X behaviour. It hasn't. Why not? Or it's not quite what we were looking for. Why not? What do we need to adjust in the system to get the behaviours closer to ideal? That's what we're assessing.

Links

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email [email protected].  Our website is www.bradjeavons.com.

Chris Butterworth is available on LinkedIn:  https://www.linkedin.com/in/chris-butterworth/

What's next?

1. Join our competition to win a free training course - either Scrum Master, Product Owner or Scrum @ Scale, running in March 2022. Connect with Brad and mention the offer - via email at [email protected].  or our website "contact us page", www.enterpriseexcellenceacademy.com, or LinkedIn.
2. Join our membership page to access a five s review template which can play a part in helping sustain your five s journey.
3. Join our community, beginning in April 2022.  www.enterpriseexcellenceacademy.com

 

To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.