The CTO Playbook

85: From Firefighting to Flow: How CTOs Build Teams That Learn Fast


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What if speed as a CTO has less to do with urgency and more to do with discipline?


Build your own CTO Playbook at www.theCTOplaybook.com — the leadership platform built for the full CTO journey. Coaching, podcast, and community to help you lead with clarity, confidence, and strategic impact.


In this episode, I sit down with Bastien Duret, CTO at a French-American company building web-based products in the clinical trials space, to unpack what “moving fast” really means in complex technical environments.


As CTOs, we’re taught to value urgency. But when you’re debugging memory leaks across fragmented Android devices or responding to a vendor outage that brings your entire service down, speed starts to look different. The real question becomes when to stem the bleeding and when to slow down long enough to actually learn.


We get into what that shift looks like in practice, how leadership changes when problems become learning opportunities, how postmortems build long-term velocity, and why incident response reveals the true operating system of your team.


If you’re responsible for uptime, technical strategy, and building resilient teams, this episode will challenge how you think about speed, progress, and sustainable execution.


You’ll Learn:


[00:00] Introduction

[04:32] Why fragmented Android devices force you to rethink what quality really means

[06:48] How crash reports expose flawed assumptions you didn’t see

[08:21] The difference between fixing pain fast and learning from the mistake

[09:47] What to do when a vendor outage takes down your entire service

[11:18] The tension between contractual SLAs and your own uptime standards

[18:36] Why firefighting feels productive but fuels repeat failures

[28:14] How postmortems turn incidents into long-term acceleration

[39:52] The mindset shift from frantic execution to smooth acceleration


Clinical research shouldn’t be limited to a handful of sites. See how Inato helps sponsors reach more diverse patients, faster.


You can connect with Bastien on Linkedin


Find more from Adam on LinkedIn and YouTube, and explore coaching, cohorts, and how you can stay up to date at theCTOplaybook.com, helping you build your own playbook for your path at your pace.

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The CTO PlaybookBy Adam Horner

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