"They looked at me like I was an alien" says Australian HR Manager of the Year, Melbourne-based People Manager, Alice Hanna who reveals the trials and tribulations of upskilling employees on Emotional Intelligence. A recent recipient of the HRD Awards 2022, Hanna won the accolade for transforming recruitment and onboarding, and Kapitol’s innovative graduate program. To view episode 85 video version go to https://www.youtube.com/@manageselfleadotherspodcast

Highlights of our conversation . . .

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"We ask our managers to catch up with every person at least once a month to talk, and not about work, not about the project, not about the to-do list, not about the current week, but how are you, how are you feeling? "

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"How do you encourage managers to have career conversations? 

Our performance review cycle is quarterly and one quarter focuses solely on career development. There's no performance feedback, there's no goal setting, there's no checking in on these once a year, it's an hour-long conversation about career development. How are you using your strength currently? Where do you want to use them in the future? What's the next step for you? What's the gap for you to get there?"

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"I really encourage leaders to start observing their own body language but also to read the body language of who's in the room with them to help them tailor the conversation.

I encourage our leaders to practice in every meeting reading the room so that when they are in those more important difficult conversations, they have those skills to understand the other person. Body language tells you so much. So just starting to observe yourself, other people and how other people react to your body language is so important."

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"So how to lead with emotional intelligence as well from our staff around building their own self-awareness and reading other people; you facilitated a graduate retreat and a project coordinator retreat as part of your development learning and development programs, and one of your initiatives was a school talk program to attract girls to study construction and trades. Tell us about those."

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Contact: https://www.kapitolgroup.com.au/

ABOUT HOST, NINA SUNDAY CSP

Contact: [email protected] or [email protected]

Invite Nina Sunday CSP as a virtual speaker on Culture, Team Transformation and Leading People for your conference globally, or in-person in Australia.

Visit https://ninasunday.com

As Founder/Owner of Brainpower Training Pty Ltd you can arrange for one of her Facilitators Australia-wide to deliver face-to-face team training. Visit https://www.brainpowertraining.com.au/

Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success'

The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others.

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