In this episode, I discuss how to own the customer experience and beat your competition in 2022.

1. People are the priority

2. Work through supply chain issues

3. Make customers feel a familiar experience

4. Shore up your digital accessibility

5. Take action, don't just talk about it

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

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