In this episode, I welcome Janet Fouts into the studio to talk about employee engagement, service, and culture.

1. Everything we do as a leader is about bringing the team together
2. Focus on finding your teams strengths
3. Pausing and listening are cornerstones of creating a conscious culture
4. When managing remote teams, focus on connection and productivity rather than what hours they are working

Learn more about Janet at https://janetfouts.com/

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

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