Chris Payne, CEO of Headlam Group PLC, joins us to discuss the flooring industry’s biggest challenges and opportunities. From mobile services vs showrooms to mental health in tradespeople, this episode offers insights into the future of flooring and Headlam's approach.

What’s Inside

• The evolution of customer service: mobile services vs traditional showrooms
• Supporting mental health in tradespeople and fostering a positive work environment
• How Headlam is simplifying operations to improve client experiences

Key Discussion

Headlam's customer-led growth strategy is transforming the UK flooring market. With the consolidation of 32 local trading businesses into Mercado, the company is introducing a unified approach, offering:

• An extensive product portfolio and a national product and price list.
• Enhanced Trade Counter services for flexibility in ordering and collection.
• A specialist eCommerce platform and app for seamless product browsing and purchasing.
• A nationwide distribution network, beginning with a new site in Rayleigh.

Chris Payne highlights how these changes are centered around customer convenience, accessibility, and trust, ensuring Headlam remains at the forefront of industry recovery despite macroeconomic pressures.

Memorable Quote

"Doing the right thing when no one is watching—that's the principle I lead with." — Chris Payne, CEO, Headlam Group PLC

Guest Information

Chris Payne – CEO, Headlam Group PLC

• Website: https://www.headlam.com/
• LinkedIn: https://www.linkedin.com/in/chris-payne-888a50b/?originalSubdomain=uk

Episode Sponsored By UltraFloor

• Website: https://www.cockerillandco.co.uk
• Instagram: https://www.instagram.com/cockerillandco/
• Facebook: https://www.facebook.com/cockerillandco

Where to find us

• Website: https://theukflooringpodcast.co.uk
• Instagram: https://www.instagram.com/theukflooringpodcast/
• Facebook: https://www.facebook.com/theukflooringpodcast
• YouTube: https://www.youtube.com/@cockerillco6141

Produced by Cockerill & Co

• Reach out on 01325 952548 or email [email protected]
• Website: https://www.cockerillandco.co.uk
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