Service Design Show

A Customer Journey Map is not a ****ing deliverable / Marc Stickdorn / Episode #1


Listen Later

What is the difference between UX, CX, Design Thinking and Service Design? This and more in this episode of the Service Design Show with Marc Stickdorn.
----------------------------------------
EPISODE GUIDE
1:10 - First encounter with Service Design.
4:30 - Why do we have so many names for doing design?
9:10 - When will we finally do really good research in practice?
15:45 - How much technology do we actually need in Service Design?
24:55 - Marcs golden tip for aspiring Service Designers.
25:56 - Question for the viewers
----------------------------------------
ABOUT MARC STICKDORN
@MrStickdorn ➜ https://goo.gl/AU7nfW
MarcStickdorn.info ➜ http://goo.gl/k2908S
LINKS FROM THE SHOW
This Is Service Design Thinking ➜ http://goo.gl/l334xR
Smaply ➜ http://goo.gl/ikrLwe
Experience Fellow ➜ http://goo.gl/JLbB4S
...more
View all episodesView all episodes
Download on the App Store

Service Design ShowBy Service Design Show

  • 4.7
  • 4.7
  • 4.7
  • 4.7
  • 4.7

4.7

12 ratings


More shows like Service Design Show

View all
TED Radio Hour by NPR

TED Radio Hour

21,971 Listeners

Hidden Brain by Hidden Brain, Shankar Vedantam

Hidden Brain

43,548 Listeners

Monocle on Design by Monocle

Monocle on Design

76 Listeners

The Daily by The New York Times

The Daily

112,277 Listeners

Masters of Scale by WaitWhat

Masters of Scale

3,990 Listeners

Creative Confidence Podcast by IDEO U

Creative Confidence Podcast

128 Listeners

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast by Gerry Scullion

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

15 Listeners

Design Better by The Curiosity Department, sponsored by Wix Studio

Design Better

320 Listeners

Worklife with Adam Grant by TED

Worklife with Adam Grant

9,162 Listeners

On Purpose with Jay Shetty by iHeartPodcasts

On Purpose with Jay Shetty

27,430 Listeners

You're Dead to Me by BBC Radio 4

You're Dead to Me

3,180 Listeners

Coaching Real Leaders by Harvard Business Review / Muriel Wilkins

Coaching Real Leaders

673 Listeners

Product Thinking by Melissa Perri

Product Thinking

148 Listeners

Empire by Goalhanger

Empire

2,474 Listeners

HBR On Leadership by Harvard Business Review

HBR On Leadership

165 Listeners