“A large chunk of the problems faced in the field today, existed twenty years back,” Prateek Chakravarty, CEO of Zinier. Zinier is a provider of intelligent field service automation solutions that recently announced that it is incorporating ChatGPT, a state-of-the-art large language model (LLM), into its field service solution. This integration will enable Zinier's field workers to access a comprehensive knowledge base in real-time, empowering them to solve technical issues with greater ease and efficiency.

In this podcast, Chakravarty ties together his company’s work at the leading edge of field service automation, to the realities in the field and to the many people involved. Chakravarty describes the company’s focus as making sure frontline workers have access to technology, get to be involved in the digital revolution. Chakravarty discusses “visibility across the chain” on how to make frontline workers more visible. In this short but wide-ranging discussion we encounter things we often don’t see when talking about infrastructure, such as equity, safety, empowerment, and more. Chakravarty describes how Zinier helps infrastructure companies make this journey, helping them to see what might be hard to see, and to plan what may have been left out of planning.

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