We hit the floor at the European Chatbot and Conversational AI Summit in Edinburgh with a mic and a simple rule: answer a question, then leave one for the next person. What unfolds is a chain of questions and answers from practitioners at Lebara, Lloyds Banking Group, Uber, ElevenLabs, Carrefour, Virgin Money, Tesco, Jaja Finance and more. The result is an organic, unscripted snapshot of what the conversational AI community is actually thinking about right now.

Topics spiral from enterprise AI adoption and the talent crunch, through agentic banking and agent metrics, to some surprisingly personal territory, including AI for mental health support, cardiac research and simplifying the mundane parts of everyday life.

Chapters

00:00 Intro

02:24 Chris Miles, Group Product Lead - Chatbots & AI at Lebara

03:12 Kellin Sjoerds, AI Engineer at Essent & Willeke van de Wetering, AI Engineer at Essent

04:39 Andrew Lavis, Chatbot Analyst at Virgin Money

05:08 Mathias Fanschek, Head Retail Strategy & Digital Transformation at Raiffeisen Bank International AG

06:12 Andrei Spiridon, Head Retail Strategy & Business Transformation at Raiffeisen Conversational AI Lab

08:20 Alan Nichol, CTO at RASA

09:44 Adrian Matei, AI Product Manager at Jaja Finance

11:00 Nikoletta Ventoura, Senior AI Conversation Designer at Tesco

11:37 Maria Guermonprez, CX and Product Manager at Spix Industry

12:19 Damien Bird, Cloud Solution Architect at Microsoft

13:12 Gabriele Iuculano, Senior Test Platform Engineer, Schindler Group & Salvatore Raieli, Senior Data Scientist at Oncodesign

14:53 Jared Browne, Group Head of AI Governance & Privacy at Fexco

15:32 Laura Brady, GTM at ElevenLabs

16:20 Laura Ball, Global AI CX GTM and Sales Lead at Zoom

16:50 Sabrina Brunner, Technical Lead at Allianz Direct

18:10 Lorraine Burrell, Conversation Design Lead at Lloyds Banking Group

19:00 Jana Richter, Executive VP AI and Innovation at NFON AG

19:44 Daniel Orenes Ferrandez, Senior Manager - Customer Experience at Uber

21:06 Guillaume Blaquiere, Group Data Architect at Carrefour

21:42 Laura Macleod, Business Applications, Centre of Excellence Lead at Virgin Money

21:57 Kane’s closing thoughts

Show notes

Find out more about The European Chatbot & Conversational AI Summit: https://theeuropeanchatbot.com

Follow Kane on LinkedIn: https://www.linkedin.com/in/kanesimms

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