The trials of the past year, from COVID-19 to the racial justice protests, required herculean efforts on the part of bank employees to meet their clients’ needs — and they have taken a toll on many bankers. On the latest episode of the ABA Banking Journal Podcast — sponsored by Infinidat — Jennifer Young, head of human resources for TD Bank and TD Securities, discusses her bank’s “full well-being approach” to supporting employees.

Young discusses how TD focused on health and wellness beyond face coverings and hand sanitizer:

• Providing the right tech to employees working from home and navigating caregiving requirements.
• Protecting shifts and pay in “stores” (as TD calls its branches).
• Training people managers to address employees’ needs and display greater empathy.
• Deploying “wellness coaches” to ease people managers’ burdens.
• Focusing on mental health and providing additional resources for employees who needed them.