In this podcast, Alex Maguigad from CINNOX sheds light on how seamless telephony and digital channels helps in improving CX, and why EX or employee experience is at the heart of the digital business disruption and why it must be an integral part of the business transformational strategy.

CX and EX are intertwined and parts of a cohesive system that cannot be viewed in isolation. An undervalued and disengaged employee has no incentive to provide the best customer experience and given the plethora of choices a customer has today, all it takes is one negative interaction or experience for the customer to stop using your business’s products or services.

You will learn how to address the gap between CX and EX and ways to maximize everyone’s experience in this engaging dialogue.

Visit www.cinnox.com