Hospice is an essential service that many families depend on during a difficult time, but the combination of loved ones under emotional stress plus hospice benefits provided by Medicare can attract unscrupulous operators. When Judy's mother enters care with Novus Healthcare, a Dallas-based hospice provider, Judy soon realizes that something isn't right. Rather than providing comfort, Novus staff push back on even the most basic care requests. Meanwhile, Novus and its CEO, Bradley Harris, are attracting the attention of FBI Special Agent Thomas Cook. What he and his colleagues uncover is even worse than they imagined.