On this episode, Product Manager Brian Orlando and Enterprise Agile Coach Om Patel are joined their favorite Special Mystery Guest to talk about something that most people are bad at - dealing with conflict.

0:00 Topic Intro
1:00 Scaled Retro Example
6:37 One-on-Ones
8:56 Conflict Avoidance
12:42 Saying "No"
18:57 Learning on the Job
23:53 Problematic Coworkers
31:53 Scrum Master Assertiveness
41:02 Scrum Master Saying No, Continued
51:29 Finger Pointing
1:00:53 Dealing with "the Higher-Ups"
1:08:57 Focus on Problems
1:11:32 Involving HR
1:18:02 Encountering Sociopaths
1:25:16 Jessica's Summary
1:28:17 Wrap-Up

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AA68 - Dealing with Conflict, with Special Mystery Guest