We lost a legend of the industry this week. Bill Bottoms passed and he will be missed. We also talk about side pullers and bus crashes.

Florida Tow Show rooms are disappearing quickly. We also talk about two training classes attended this week and the fact that some people just won't change.

Can your company's reputation survive when you are impounding out of every parking lot in town? We also talk about "that guy", every town has one, or two.

Can new technology save tower's lives? Let's hope so. We try our first recorded interview and then I get to tell a story.

A quick message about owner's groups & then we expose the hidden camera from the insurance meeting that's being posted around social media.

Sometimes you just need to blow off a little steam by running your mouth about things that bug you. In this case, people who question and criticize recovery rates.

Is it possible to keep photos of your accident or crash off of social media? What is a Wrecker Rock, how about an isolationist company? We'll explain it all.

This episode discusses the Wall of the Fallen & The Tennessee Tow Show. Towards the end, we even play our first phone call.

Have you ever wondered who is liable if your recovery goes wrong and a bystander is injured? Snatch blocks have changed, which type do you prefer? You better be paying attention to what you and your employees are posting.

We have a short discussion about the Tennessee Tow Show. Then we get right into an important discussion about communication within our industry.