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Accelerating Support
By ObieBusiness
Accelerating Support episodes
- How to Create a Culture of Knowledge Sharing - The Role of Technology - Part 3 Of 3This three-part series was originally recorded as a webinar hosted by Chris Buttenham and Kristen Barker of Obie. This series featured the following topics:1. Quantifying the cost of a lack of knowledge sharing2. Incentive structure and motivating employees3. The role of technology25 min
- How to Create a Culture of Knowledge Sharing - Incentives and Motivating Employees - Part 2 of 3This three-part series was originally recorded as a webinar hosted by Chris Buttenham and Kristen Barker of Obie. This series featured the following topics:1. Quantifying the cost of a lack of knowledge sharing2. Incentive structure and motivating employees3. The role of technology26 min
- How to Create a Culture of Knowledge Sharing - Quantifying the cost of the problem - Part 1 of 3This three-part series was originally recorded as a webinar hosted by Chris Buttenham and Kristen Barker of Obie. This series featured the following topics:1. Quantifying the cost of a lack of knowledge sharing2. Incentive structure and motivating employees3. The role of technology32 min
- Episode 4 - Kaitlin Pettersen, Senior Director, Customer Support at Intercom | Accelerating SupportWelcome to Accelerating Support! We host discussions with thought leaders and industry experts about overcoming challenges with best in class techniques to accelerate internal support.The podcast is hosted by Chris Buttenham and Kristen Barker from Obie. This episodes guest is Kaitlin Pettersen, Senior Director of Customer Support at Intercom.On this episode we discuss:- Automated vs. human support- Finding efficiencies in support w/ support ops- Quality over speed in supportLevel up your customer journey:www.intercom.comAccelerating Support is brought to you by Obieobie.ai/acceleratingsupport35 min
- Episode 3 - Matthew Caron, Head of Customer Support at OpenTable | Accelerating SupportWelcome to Accelerating Support! We host discussions with thought leaders and industry experts about overcoming challenges with best in class techniques to accelerate internal support.The podcast is hosted by Chris Buttenham and Kristen Barker from Obie. This episodes guest is Matthew Caron, Head of Customer Support at OpenTable.On this episode we discuss:- Building a support culture that scales- Asking questions is the start of good leadership- Support technology and why it's a decade behindFind a table:https://www.opentable.comAccelerating Support is brought to you by Obieobie.ai/acceleratingsupport52 min
- Episode 2 - John Riordan, Director of Support at Shopify | Accelerating SupportWelcome to Accelerating Support! We host discussions with thought leaders and industry experts about overcoming challenges with best in class techniques to accelerate internal support.The podcast is hosted by Chris Buttenham and Kristen Barker from Obie.aiOn this episode we discuss:- Importance of building trust in remote work- Significance of knowledge management- Reality of technology in the support landscapeConnect with John:https://twitter.com/johncriordanAccelerating Support is brought to you by Obie.aihttps://obie.ai/acceleratingsupport52 min
- Episode 1 - Darren Murph, Head of Remote at GitLab | Accelerating SupportWelcome to Accelerating Support! We host discussions with thought leaders and industry experts about overcoming challenges with best in class techniques to accelerate internal support.The podcast is hosted by Chris Buttenham and Kristen Barker from Obie.aiOn this episode:- The GitLab "handbook-first" approach to documentation- What role technology should play in remote work and accelerating support- Darren's vision for the future of remote workConnect with Darren:https://allremote.info/https://twitter.com/darrenmurphAccelerating Support is brought to you by Obie.aihttps://obie.ai/acceleratingsupport35 min
About Accelerating Support
From the publisher's feed
Join host’s Chris Buttenham and Kristen Barker for Accelerating Support: the podcast. Listen to learn how industry leaders are leveraging tech, trends and best in class techniques to accelerate…
support and enable self-service for their companies.