Accelerating Support

By Obie

Join host’s Chris Buttenham and Kristen Barker for Accelerating Support: the podcast. Listen to learn how industry leaders are leveraging tech, trends and best in class techniques to accelerate suppor... more

· Business

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FAQs about Accelerating Support:

How many episodes does Accelerating Support have?

The podcast currently has 7 episodes available.

Accelerating Support episodes:

June 15, 2021 How to Create a Culture of Knowledge Sharing - The Role of Technology - Part 3 Of 3
This three-part series was originally recorded as a webinar hosted by Chris Buttenham and Kristen Barker of Obie. This series featured the following topics:
1. Quantifying the cost of a lack of knowledge sharing
2. Incentive structure and motivating employees
3. The role of technology
...more
25min
June 15, 2021 How to Create a Culture of Knowledge Sharing - Incentives and Motivating Employees - Part 2 of 3
This three-part series was originally recorded as a webinar hosted by Chris Buttenham and Kristen Barker of Obie. This series featured the following topics:
1. Quantifying the cost of a lack of knowledge sharing
2. Incentive structure and motivating employees
3. The role of technology
...more
26min
June 15, 2021 How to Create a Culture of Knowledge Sharing - Quantifying the cost of the problem - Part 1 of 3
This three-part series was originally recorded as a webinar hosted by Chris Buttenham and Kristen Barker of Obie. This series featured the following topics:
1. Quantifying the cost of a lack of knowledge sharing
2. Incentive structure and motivating employees
3. The role of technology
...more
32min
December 21, 2020 Episode 4 - Kaitlin Pettersen, Senior Director, Customer Support at Intercom | Accelerating Support
Welcome to Accelerating Support! We host discussions with thought leaders and industry experts about overcoming challenges with best in class techniques to accelerate internal support.
The podcast is hosted by Chris Buttenham and Kristen Barker from Obie. This episodes guest is Kaitlin Pettersen, Senior Director of Customer Support at Intercom.
On this episode we discuss:
- Automated vs. human support
- Finding efficiencies in support w/ support ops
- Quality over speed in support
Level up your customer journey:
www.intercom.com
Accelerating Support is brought to you by Obie
obie.ai/acceleratingsupport
...more
35min
August 13, 2020 Episode 3 - Matthew Caron, Head of Customer Support at OpenTable | Accelerating Support
Welcome to Accelerating Support! We host discussions with thought leaders and industry experts about overcoming challenges with best in class techniques to accelerate internal support.
The podcast is hosted by Chris Buttenham and Kristen Barker from Obie. This episodes guest is Matthew Caron, Head of Customer Support at OpenTable.
On this episode we discuss:
- Building a support culture that scales
- Asking questions is the start of good leadership
- Support technology and why it's a decade behind
Find a table:
https://www.opentable.com
Accelerating Support is brought to you by Obie
obie.ai/acceleratingsupport
...more
52min
June 22, 2020 Episode 2 - John Riordan, Director of Support at Shopify | Accelerating Support
Welcome to Accelerating Support! We host discussions with thought leaders and industry experts about overcoming challenges with best in class techniques to accelerate internal support.
The podcast is hosted by Chris Buttenham and Kristen Barker from Obie.ai
On this episode we discuss:
- Importance of building trust in remote work
- Significance of knowledge management
- Reality of technology in the support landscape
Connect with John:
https://twitter.com/johncriordan
Accelerating Support is brought to you by Obie.ai
https://obie.ai/acceleratingsupport
...more
52min
March 31, 2020 Episode 1 - Darren Murph, Head of Remote at GitLab | Accelerating Support
Welcome to Accelerating Support! We host discussions with thought leaders and industry experts about overcoming challenges with best in class techniques to accelerate internal support.
The podcast is hosted by Chris Buttenham and Kristen Barker from Obie.ai
On this episode:
- The GitLab "handbook-first" approach to documentation
- What role technology should play in remote work and accelerating support
- Darren's vision for the future of remote work
Connect with Darren:
https://allremote.info/
https://twitter.com/darrenmurph
Accelerating Support is brought to you by Obie.ai
https://obie.ai/acceleratingsupport
...more
35min

FAQs about Accelerating Support:

How many episodes does Accelerating Support have?

The podcast currently has 7 episodes available.