HVAC business consultant Frank Besednjak is a self-described chief agitator. Frank talks about recruiting, 40 percent profitability, and hands on training.

What is in store for the residential HVAC contractor in the summer of 2021? We get Nortek Vice President of Sales, Residential Darren Leonard on the phone to fill us in on predicted sales, inventory, and upcoming trends.

A refrigerant transition is happening again in the HVACR industry, and Stephen Spletzer (left) and Jeff Warther (right) of Chemours talk with The NEWS about R-454B, which is a mildly flammable refrigerant that is designed to replace R-410A in many types of comfort cooling equipment.

If you are worried about getting an early PPP loan forgiven or in need of the next round of PPP loans… we have you covered. Jeff Nager, Executive Vice President and Head of Commercial Lending from The Bancorp walks us through everything PPP.

For a residential HVAC contractor, the service call is a key to profit. What processes need to be in place to run a perfect service call? Former contractor turned consultant Dave Rackler lets us know.

Melanie Rembrandt is the founder of Rembrandt Communications and an expert in HVAC PR. In this podcast, we talk about how HVAC contractors can end up on the local TV station or newspaper for the right reasons.

Mike Branson, a president at Rheem Manufacturing, takes the time to give us a 30,000 foot view of the industry. We talk about what happened in 2020, inventory issues moving forward, and the leasing of HVAC equipment.

HVAC guru Ben Poole shares his story. Poole has been a contractor twice over, an HVAC consultant, and now runs an HVAC clothing business. Learn about hiring sales people, referral-based marketing, and how to reach the younger generation.

How should you be measuring customer service? Should your staff work off scripts? How should you run weekly meetings? HVAC customer service guru Steve Coscia answers all these questions. Invest in customer service. You can visit www.coscia.com.

In what can only be described as a perfect storm, many HVAC contractors had a hard time getting their hands on all the products they needed in 2020. What is in store for 2021? HARDI team leader of market intelligence, Tim Fisher, shares important information.