Welcome to today's episode, where we have the privilege of speaking with Sarah Wood, VP of Customer Success at Cascade. Sarah shares her career journey and provides valuable insights into various topics, including scaling and improving customer success, investing in a new CS solution, optimizing the customer success team's role, and maintaining customer success. With her vast knowledge and experience, Sarah offers a unique perspective on these critical areas that every business needs to succeed. Get ready for an informative and exciting conversation that will leave you with actionable takeaways!

In this episode, we sit down with Tom Bachant, co-founder of Unthread, to discuss the journey of building a community-led platform. From initial networking and partnerships to the formation of the platform, we dive into the benefits offered by Unthread and the trend of community-led growth. Tom also shares insights into the current target market and plans for the future, as well as the approach for scalability for their team. Join us as we explore Unthread's journey towards building a platform for the future.

Joining us on the podcast today is Jenelle Friday, VP of Customer Success at Forecastable. In this episode, Jenelle shares valuable insights on her approach to engaging customers, and the importance of balancing data-driven approaches with a human touch. She also emphasizes the role of personal relationships in building successful businesses, the value of giving second chances, and the significance of supporting individuals along their journey towards professional growth.

Welcome to today's episode! We are thrilled to have Mateus Felini, the CEO of Datlo, join us as our special guest. With his extensive experience in GIS and entrepreneurship, Mateus is here to share his inspiring journey of creating Datlo - from ideation and investment to building a co-founder and a team. He also provides valuable insights into the crucial role of a dedicated customer success team and how Datlo provides value to the different types of companies it targets.

Welcome to today's episode! Our guest Josh Levin, Manager of Customer Success at Honeycomb, shares with us his inspiring personal journey and how he discovered his passion for customer success. He provides us with an exclusive inside look at how Honeycomb prioritizes customer success and the unique approach that sets them apart from their competitors. He also shares valuable insights into how to effectively work with other teams and strike the right balance between automation and engagement with customers.

In this episode, we speak with Brian Nicholls, VP of Customer Success & Revenue Operations at RoadSync. Brian touches on his motivation for working in customer-facing roles and how that has led him to his current position at RoadSync. He also shares valuable insights on how to hire the right people for the job and how to navigate the team around customer data to improve customer success outcomes. Tune in for an in-depth look at RoadSync's customer success operations and how CS teams can benefit in the long run!

It is our pleasure to introduce today's guest, Jeff Yeger, VP of Customer Success at PeerSpot - a buying intelligence platform that helps individuals make informed decisions on enterprise tech software and hardware. Jeff shares insights on the innovative marketing services and customer education approach that PeerSpot uses. He also highlights some of the features that the platform offers and sheds light on the major challenges that they face in a competitive market. Tune in to hear more from Jeff Yeger, a valued member of the team at PeerSpot.

We're excited to introduce today on the show Judith Bernholc, Head of Customer Success at Arkatechture, where she talks about her unique journey to sales and customer success. She shares how her approach to CS has evolved over time and provides invaluable insights into the customer journey at Arkatechture. Judith also gives us a behind-the-scenes look at how her team operates and offers up some amazing tips on how to measure customer value among other key factors. Listen in to learn more about Judith's approach toward CS in determining specific outcomes!

Meet Veronica Dasovich, VP of Customer Success at Panther. From account management and CS at Heap to leading the Global Customer Organization at Panther, Veronica talks about her journey to Customer Success. Veronica and her team achieved over 100% expansion and net retention quota for 4 consecutive fiscal quarters during her time at Heap, where she led AMs across all tiers - Commerical, Enterprise, and Strategic. She shares valuable insights on how to build a successful CS organization, highlighting the importance of delivering lifetime value to customers. She also discusses the challenges she encountered during her journey, giving listeners a well-rounded view of the CS landscape.

We had the pleasure of speaking with Brendan Weitz, Co-Founder of Journey, who shared with us his background and the initial challenges that led to the formation of Journey - a storytelling platform. He spoke about his experience with Y Combinator, his reasons for choosing it, and how it helped him grow the company. Brendan took us through his go-to-market strategy and also gave some great advice for startups on how they can overcome the challenges of product-market fit!