We are thrilled to have Santosh Sahoo, Regional VP of Customer Success at MuleSoft, a leading platform in the hyper-automation space for over a decade. Santosh shared his incredible journey coming into customer success and how he evolved over time serving the enterprise segment. He further shared how he is implementing remarkable training management processes and how they are impacting the work ethic of his team. As a support hub for the startup community, we discussed the most critical components to consider while building an enterprise solution as the biggest takeaway from the conversation. Tune in to learn more about MuleSoft and a rockstar of a personality, Santosh Sahoo.

On today’s episode, we chat with Christine Watts, Head of Client Success at Ninety. With more than three years of experience at the company, Christine takes us on a journey from her beginnings as the sole client success representative to leading a team of specialists. She provides valuable insights into Ninety's latest initiatives, including their plans for client segmentation to optimize client success management. Additionally, Christine discusses the company's partnership and growth plans, shedding light on how they envision themselves in the long run. Join us for this exciting conversation with a seasoned professional in the world of client success!

We had a blast on this episode with Robin Guldener, CEO at Nango, as he took us on the journey of how his team revolutionized API integration in software products. Robin shared how Nango got into Y Combinator and how they have been delivering exceptional value to customers with a customer-centric approach. He also gave us a sneak peek into their exciting future plans for product improvements and making life easier for engineering teams. Get ready to learn from a master in the game and stay ahead of the competition!

On today's show, we had a conversation with the brilliant mind behind the third generation of revenue intelligence, Maxwell Lu, CEO of GetPilot.ai. Maxwell walked us through his journey of creating his own startup and the challenges he faced in finding the right product. He talked about the importance of data that drives action and value, and shared his thoughts on the exponential progress of AI. He believes in being continuously prepared to be surprised by AI progress and encouraged everyone to keep an open mind about the latest AI technology. So, if you're curious about the future of AI and want to learn more about creating a successful startup, don't miss out on this episode!

On today's episode, we spoke with the mastermind behind UserGems, CEO Christian Kletzl. He shared with us his journey of pivoting and persevering in the startup world, as well as his valuable insights on customer-centricity. We learned that sometimes, even the craziest ideas can lead to success with the right approach. Christian emphasized the importance of putting ego aside and being open to advice from others in the community. He also highlighted the significance of customer success for the entire organization and gave us a sneak peek into UserGems' current goals. So, if you're ready to level up your startup game, let's dive in!

Welcome to the latest episode, where we had the pleasure of chatting with Alex Sergeev, the CEO of nGrow.ai. Alex took us on a journey from his early days working in analytics and marketing to his current role at nGrow. Along the way, he shared some valuable insights on his experience with targeted push notifications, the challenges of integration, and the lessons he's learned from his sales experience. Alex also gave some great advice for start-ups looking for acquisitions and for building strong relationships with customers in customer success. So sit back, relax, and join us for this insightful conversation with Alex Sergeev!

In this long-awaited episode, we came across John Gleeson - a thought leader in the Customer Success arena and currently the founder of Success Venture Partners, helping startup founders with post-sales operations from the ground up. Previously, he served as the VP of Customer Success at Motive, where he led the CS team from $1M ARR to $300M ARR, and also at Affinio, where he had an incredible start to his career back in 2013. John also has remarkable experience in angel investing and advising emerging startups.

Listen to the episode to learn about John's entire journey, from selling products on eBay to leading a unicorn journey at Motive and then starting his own venture fund.

We're excited to have on the show today Carlo Candela, Co-Founder of Sameplan and Senior Product Manager at Outreach. Carlo shares his insights on the challenges of building a startup, including the importance of staying close to your customers and maintaining a clear understanding of the problem you're solving. He also discusses the evolving landscape of sales tech, and how Outreach is positioning itself to be the go-to tool for sales reps looking to close pipeline and provide a better experience for buyers. Carlo shares his experiences and lessons learned from his time at Sameplan and Outreach, and offers valuable advice for aspiring entrepreneurs and product managers. Join us as we dive into the world of sales tech!

On today's episode, we speak with Paul Staelin, VP of Customer Success & Services at Alteryx, about their mission to provide top-notch customer support while scaling their business. Staelin discusses their approach to surveying customers and tailoring support based on individual use cases. He also talks about the challenges of building out effective educational content that can be easily consumed by customers, and shares insights on how to successfully onboard new customers. Have a listen to discover Staelin's tips for building a successful customer success team and the importance of constantly measuring customer satisfaction.

On this episode of the podcast, we have a conversation with Ajinkya Nene, Co-Founder of Trellus.ai, about their mission to optimize sales teams through ML-powered coaching. With a focus on scaling their customer base and perfecting their ML models, Ajinkya talks about the company's strategy for success. By prioritizing only the critical tasks and not getting bogged down in the mundane, Trellus is on a mission to help SDRs and BDRs make the most out of their cold calls. Have a listen to discover the secrets of streamlining productivity and taking the guesswork out of sales calls!