ADAPT Automotive

Co-founders of Termageddon, a generator of policies for websites and applications, share how shops can put into place a privacy plan on their website and protect their customer's data.

Susanna Gotsch is an industry analyst at CCC Information Services, which just released its Crash Course 2020 report. It's full of information and data about consumer and technology trends in the claims and collision repair industries.

ADAPT Editorial Director Anna Zeck spoke with Gotsch about how these trends affect all segments of the automotive aftermarket. In particular, the conversation looked at how industry tech is evolving both for the consumer and the repairer.

The full CCC report can be found here.

These collision experts know how they're setting their shops up for success in the future of the automotive aftermarket. As 10 Missions Media Editorial Director Anna Zeck explains, the lessons learned here apply to every sector of the repair and maintenance field.

Here's more about the guests:

MARK OLSON, is a founder and former COO of VeriFacts Automotive LLC and currently serves as the CEO of Vehicle Collision Experts LLC (VecoExperts). He is also president of Future Forensics, an automotive damage investigations a company he founded in 1997. His companies specialize in partnering with collision repair technicians, shop owner/managers/estimators and forensic evaluations of collision damaged vehicles, quality of repair issues and valuation issues. He has over 32 years experience in the collision repair industry, including roles as collision repair and refinish technician, body shop management and ownership. He has also worked as an independent physical damage appraiser and is a former Allstate Insurance Company adjuster.

KYE YEUNG, is the owner of European Motor Car Works in Santa Ana, Calif. When Kye Yeung started building a new shop in 2001, he designed it with his certification programs in mind. That meant creating an aluminum repair clean room for his Aston Martin and Jaguar aluminum repair certifications. In 2017 European Motor Car Works opened a new facility to service our customers. With the advancement of new automotive technology, Yeung found it necessary to purchase and build one of the most advanced automotive repair facilities in the country. Yeung is recognized as an expert on technology in the industry, and is the immediate past chairman of SCRS.

While the Obama and Trump administrations have issued guidelines on many new vehicle technologies, they have not addressed vehicle data access concerns for independent repairs. Bob Redding, Washington, D.C., representative for the Automotive Service Association (ASA) details the consequence for repairers if no legislation is made in the future.

March 12, 2020—Never fear, ADAPT is here to offer some handy tips for operators who are looking at the digital vehicle inspection market. Whether you're jumping into a service or considering a new vendor, make sure you've done the proper planning to avoid mistakes later.

Here are some of the links mentioned in the show:

• "What to Consider When Choosing a DVI Tool" from Bolt On Technology and Elite
• "The Ins and Outs of Digital Inspections" from Ratchet+Wrench
• "How a DVI Service Can Boost Ticket Averages" from National Oil and Lube News

Associate editor Tess Collins speaks with Victor Darolfi about the development of RoboTire, a system that will dismount, change and remount tires with little human interaction.

Rejoin associate editor Matt Hudson as he speaks with Marcie Mack, state director of Oklahoma CareerTech, and Jim Patch, corporate services director at Fowler Automotive. They offer great insight on how each entity helps one another toward a common goal.

This episode touches on the needs that Patch's operation has for technicians, as well as how CareerTech starts promoting automotive careers early in students' lives.

There are lots of stories about public-private partnerships, but when it comes to training and recruiting automotive techs, this one is hard to beat as a successful case.

Join associate editor Matt Hudson as he speaks with Marcie Mack, state director of Oklahoma CareerTech, and Jim Patch, corporate services director at Fowler Automotive. They offer great insight on how each entity helps one another toward a common goal.

Associate Editor Tess Collins speaks with Andy Massoll, who is an auto shop owner and founder of The Detroit Garage in Farmington, Mich.

Massoll talked about a recent visit from his U.S. representative, as well as the issues important to the independent automotive aftermarket.

If you want to learn more, check out these recent ADAPT articles:

Stay Informed When It Comes to Telematics

AOCA: OEM Maintenance Language Violates Warranty Act

Also, check out the details for the inaugural ADAPT Automotive Technology Summit. It should be a blast. Details are here.

Intro music: "Wholesome" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 4.0 License
http://creativecommons.org/licenses/by/4.0

In the first ADAPT podcast, Mike Croker, global repair and training manager for Chief, shares his advice on how to prepare for ADAS features and repairs.