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The contact center industry is evolving, and with that evolution, contact centers of all types are starting to learn valuable lessons.

In this episode, we'll dive into how the BPO landscape is changing, what these changes mean for customers, and the latest AI tools you should be asking for in your outsourcing RFPs.

Don’t let the title fool you, this episode is essential for anyone running a contact center.

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

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