ADJUSTED

In this heartfelt episode of "Adjusted," we explore life after catastrophic injury with Julie Greer, Senior Catastrophic Claims Specialist at Berkley Industrial Comp, and Steve Ehretsman, the late founder of Shamrock Prosthetics. When Steve lost his leg following a workplace accident, he identified a critical gap in the recovery process: the lack of coaching for the mental and physical challenges of adapting to life as an amputee. This experience, combined with his coaching background, inspired him to establish Shamrock Prosthetics, where his team adopts a unique approach to supporting amputees.

Julie and Steve share their insights on reconstructing lives after workplace amputations through innovative prosthetic solutions and empathetic claims management. Their collaboration highlights how listening to injured workers' goals and providing real-world functional testing can lead to better outcomes than standard prosthetic protocols.

If you find this episode valuable, please like and share it, and subscribe for future episodes. We'd love it if you could leave a five-star review on your preferred platform – it helps others discover this podcast.

Season 9 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and Matthew Yehling.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to [email protected]
For music inquiries, contact Cameron Runyan at [email protected]

Technology in workers' compensation claims isn't about replacing humans but augmenting them to work more effectively. Sam Neer from Berkeley Alternative Markets Technology shares how technology is transforming claims handling while keeping adjusters at the center of the process.

• Machine learning identifies potentially serious claims early by analyzing first reports of injury
• Technology excels at identifying patterns across millions of claim notes that humans could never process
• Digital payments and texting capabilities are improving claimant communication experiences
• "Human in the loop" models keep adjusters involved while reducing mundane tasks
• Cloud computing is making systems faster and more reliable with better uptime
• Technology teams need to spend time with claims staff to understand their daily processes
• Effective communication during system outages builds trust and transparency
• Balancing tactical needs with strategic vision helps prioritize technology development
• Incremental improvements often yield better results than waiting for perfect solutions

I encourage you to like, share and follow the podcast, as well as to leave a five-star review so we have an opportunity to help others find this podcast and enjoy the content we've created. Remember to do right, think differently and don't forget to care.

Season 9 is brought to you by Berkley Industrial Comp. This rebroadcasted episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to [email protected]
For music inquiries, contact Cameron Runyan at [email protected]

What happens in those crucial moments when customers reach out for help? The difference between frustration and relief often comes down to one simple factor: responsiveness.

Responsiveness in customer service is vital, especially when addressing time-sensitive needs in the insurance sector where a quick, accurate answer can make all the difference. Our Business Engagement Unit was created specifically to redefine traditional admin roles by hiring top talent focused on immediate customer response.

• Responsiveness builds trust, fosters relationships, and enables efficient problem-solving
• Empathy is crucial—putting yourself in others' shoes and providing service you'd expect
• Injured workers experience disruption to their lives and need immediate support
• Lack of response can lead to mistrust, increased costs, and potential litigation
• The Business Engagement Unit answers calls live rather than using automated systems
• Cross-training ensures representatives can answer multiple types of questions
• Multiple communication channels (phone, email, text, chat) meet customers where they are
• Setting clear expectations when immediate answers aren't possible prevents frustration
• Acknowledging mistakes, taking responsibility, and making things right builds stronger relationships
• Leaders must model responsive behavior with their own teams

We encourage you to like, follow, and give us a review—we would love a five-star review to help others find this podcast. Do right, think differently, and don't forget to care.

Season 9 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to [email protected]
For music inquiries, contact Cameron Runyan at [email protected]

In this rebroadcasted episode of ADJUSTED, we explore the transformative power of internships in the workers' compensation insurance industry through conversations with current and former interns and their manager. The episode reveals how internship programs address the industry's talent crisis while providing students with valuable career exploration opportunities and pathways to full-time employment.

Season 9 is proudly sponsored by Berkley Industrial Comp and our host, Greg Hamlin. If you're interested in learning more about leveraging internships as a student or employer, this episode provides valuable insights from multiple perspectives. Remember to like and share this episode and leave us a five-star review.

For more insights, visit the Berkley Industrial Comp blog. Have questions? Email us at [email protected]. For music inquiries, contact Cameron Runyan at [email protected].

Discover the art and science of mediation in our latest episode of ADJUSTED as we welcome Alan Jordan, a seasoned mediator and founder of Prism Group. Alan offers rich insights into the transformative power of mediation in resolving disputes, particularly in the complex realm of workers' compensation. He reflects on his journey from traditional legal practice to becoming a mediation expert in Louisiana, highlighting the legislative shifts that made mediation mandatory but not always effective.

Season 9 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to [email protected]
For music inquiries, contact Cameron Runyan at [email protected]

In this rebroadcasted episode of ADJUSTED, we welcome Bob Wilson, President & CEO of WorkCompCollege.com. Bob shares his expert insights on the evolving landscape of the workers' compensation industry.

Season 9 is proudly sponsored by Berkley Industrial Comp. Join hosts Greg Hamlin and guest co-host Mike Gilmartin, Area Vice President of Sales & Distribution at Key Risk, for this enlightening discussion.

For more insights, visit the Berkley Industrial Comp blog. Have questions? Email us at [email protected]. For music inquiries, contact Cameron Runyan at [email protected].

In this rebroadcast episode, ADJUSTED welcomes Karyl Bierwagen, Senior Catastrophic Resolution Specialist with Berkley Industrial Comp. In this episode, Karyl delves into the art of conducting a successful investigation of a workers' comp claim. She highlights the importance of balancing technical knowledge with empathy to navigate the complexities of claims investigations effectively.

Join us as we explore:

• Understanding Compensability: Grasp the essentials of what makes a claim compensable.
• Empathy in Investigations: Learn why empathy is crucial in the investigation process.
• Thorough Evidence Gathering: Discover the importance of collecting comprehensive evidence, including witness accounts.
• Technology's Role: See how technology can enhance investigative efforts.
• Tips for New Adjusters: Get valuable advice on effective questioning and listening skills.
• Building Relationships: Gain insights on fostering relationships through shared experiences.

Tune in to gain practical tips and insights that can help shape a positive and effective claims process!

Season 9 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to [email protected]
For music inquiries, contact Cameron Runyan at [email protected]

On this episode of ADJUSTED, Hope Remetta, Quinetta Leaphart, and Karyl Bierwagen from Berkley Industrial Comp discuss how empathy is transforming claims handling in the workers' compensation field. They explore balancing compassion with impartial decision-making, maintaining lower caseloads for adjusters, and fostering meaningful conversations. The episode highlights the power of gratitude and empathy in enhancing both professional and personal relationships.

Season 9 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to [email protected]
For music inquiries, contact Cameron Runyan at [email protected]

Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Season 8 is brought to you by Berkley Industrial Comp. 

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to [email protected]
For music inquiries, contact Cameron Runyan at [email protected]

In this rebroadcast episode, ADJUSTED welcomes Julie Greer, Senior Catastrophic Resolution Specialist with Berkley Industrial Comp. Julie discusses some general best practices of reserving claims and the possible effects of poor claim reserving.

Season 8 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to [email protected]
For music inquiries, contact Cameron Runyan at [email protected]