Morris Treadway explains how intelligent automation can help finance meet its top three 2018 mandates.

Avis, Drozd and Cullen discuss why many customer experiences fail to deliver, and how a connected enterprise can help businesses maximize their CX investment.

Ron Walker discusses the pervasiveness of intelligent automation, how organizations are using it, the business benefits they expect to gain from it, and the challenges they're facing from the "partial FTE syndrome."

Robert Bolton talks about automation and its impact on jobs, and why HR needs to become a "workforce shaper" instead of a workforce planner.

Duncan Avis, Katherine Black and Ali Wampler discuss how to deliver on customers' expectations by integrating physical assets and digital capabilities.

Steve Hill talks about leveraging intelligent automation to drive intelligent business evolution, and many of the priorities enterprises should address over the next several years.

Cliff Justice explains why artificial intelligence will move from dabbled point solution to mainstream strategic enabler in 2018.

Mitch Siegel and Terry Walls discuss why banks are making technological investments to enhance the customer experience and gain competitive advantage.

Julio Hernandez reveals how to prioritize a customer-centric perspective to drive profitable growth and compete for the future in an age of e-commerce.

Julio Hernandez shares how organizations can deliver a credible customer experience while executing against vision and generating a credible return.