In this conversation, Nara Murillo and Barbara Slingloff discuss their experiences in leadership roles in the healthcare industry. They talk about the challenges they faced, the lessons they learned, and the importance of being a supportive and effective leader. They also touch on topics such as employee engagement, process improvement, and patient care. Overall, the conversation emphasizes the need for leaders to have the right values and to prioritize the well-being of both employees and patients.
Keywords
leadership, healthcare, employee engagement, process improvement, patient care
Takeaways
- Being a leader in the healthcare industry requires the right values and a focus on employee and patient well-being.
- Listening and communication skills are crucial for effective leadership.
- Process improvement and collaboration with other departments can lead to better patient experiences.
- Leaders should prioritize employee engagement and support their growth and development.
- Leadership styles may vary, but the goal should always be to provide the best possible care and support.
Chapters
00:00 Introduction and Background
03:11 Managing a Large Team
06:16 The Importance of Listening as a Leader
09:32 Aligning Goals and Vision with Employees
12:44 The Importance of Servant Leadership
16:10 Recognizing and Appreciating Employees
17:46 Delivering Information and Feedback as a Leader
18:43 Flexibility and Adjusting as a Leader
19:40 Navigating Change and Employee Feedback
20:37 Improving Processes and Systems
22:29 Learning from Different Leadership Styles
23:56 The Impact of Leadership on Patient Care
25:54 The Influence of a Mentor and Teacher
28:18 Supporting Employees in a Challenging Department
29:40 Improving Patient Experiences and Referrals
31:06 The Challenges of Implementing Change
34:11 Advocating for Patient Care and Support
36:16 The Importance of Values in Leadership
40:10 The Value of Internal Knowledge and Expertise
43:54 Being Intentional About Leadership