AI agents have become capable of reasoning across large amounts of data, calling tools, and taking sequences of actions autonomously. These qualities make them well suited to some of the most persistent pain points in DevOps, including the on-call engineer woken at 3 AM to diagnose an incident, the build failure that takes hours to trace back to a root cause, and the operational toil of modern software delivery. Agentic DevOps is the emerging paradigm that applies these capabilities to the full software lifecycle, with the goal of matching the velocity of modern software delivery with an equally capable operational layer.

Neha Gaswamy leads Agentic DevOps at AWS and has been at Amazon for over twenty years. In this episode, she joins Matt Merrill to discuss the AWS approach to agentic DevOps, how Amazon dogfoods its own DevOps tooling, how their DevOps agent works from alarm to root cause, why determinism still matters in an agentic world, creative MCP integrations customers are building, and what the future holds for SRE engineers as agents take on more of the operational work.

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