Agents Without Borders

5 Tools That Transformed Our Real Estate Business (ManyChat, CRM, AI + More)

In this Agents Without Borders episode, we share the tools that most impacted our real estate businesses and how agents can use them at a basic level and build from there.

We highlight ManyChat for automating Facebook/Instagram DMs—especially using listing sneak peeks where prospects drop a keyword, receive templated info, and are asked if they want to tour, generating about two clients per campaign with strongest ROI on Facebook. We stress adopting a CRM (like Follow Up Boss) to capture notes, automate follow-up and event emails, and avoid missed touchpoints, noting Desi went from 24 to 89 deals after implementing a CRM. We also recommend using a calendar with time blocking, leveraging AI/ChatGPT for listing descriptions, social ideas, employee conversations, role-play objection handling, slide decks, and photo season changes, plus shared phone notes for team coordination.

00:00 Welcome and Setup

00:27 ManyChat Lead Machine

01:27 MiniChat Basics and ROI

04:07 CRM That Scales

06:02 Calendar and Time Blocking

07:14 AI for Real Estate

12:07 Notes and Team Sharing

13:19 Smartphone as Hub

15:19 Recap and Call to Action

Habit Stacking Tips for Realtors | Agents Without Borders

In this Agents Without Borders episode, Desi and Elizabeth discuss why “habits” are replacing “consistency” as the focus, and how realtors can build success through small, repeatable actions and habit stacking—attaching a new habit to an existing one using an “after blank, I will blank” formula.

They share examples like aiming for 20 conversations a day, reviewing yesterday’s texts while drinking coffee to update the calendar, and sending two check-in messages to past clients using scheduled texting (including iPhone scheduling and Follow Up Boss scheduling via browser) to avoid early-morning sends.

They also talk about building personal habits like breathwork for stillness and a morning gratitude journal, and explain that habits feel more forgiving than all-or-nothing consistency, creating momentum through the compound effect and strengthening confidence by keeping promises to yourself.

00:00 Welcome and Topic

00:27 Habits Buzzword Shift

01:09 Daily Habits and Stacking

01:54 Coffee Based Stacks

03:14 What Is Habit Stacking

04:32 New Habits to Build

06:16 Motivation vs Systems

08:28 Compound Effect Wins

09:48 Tiny Habits Examples

10:26 Tools and Next Episode

10:55 Create Your Own Habits

11:29 Comment Prompt and Wrap

How Toni Closed 60+ Real Estate Deals Solo (No Team) with a Servant’s Heart & Simple Daily Routine

This episode features Toni, a Twin Falls, Idaho agent who transitioned from 20 years as a nurse to nearly nine years in real estate and closed over 60 deals in one year with no team while raising three kids, including twins.

She attributes her success to prioritizing client care, confidentiality, and a “servant’s heart” over commissions, focusing on making clients feel heard and supported throughout their journey. Toni shares her strict daily routine—morning workout, family time, then two hours of thank-you cards and relationship-based calls—and explains her organic, intuition-led follow-up system using a small notepad rather than a CRM.

She discusses time blocking even while traveling, her goal to host small client/community events with a focus on better serving the local Hispanic community, and books shaping her mindset, including The Go-Giver, Ninja Selling, and Tell Me More.

https://www.instagram.com/twrealtyid/

00:00 60 Deals No Team

00:47 Meet Toni The Powerhouse

01:28 Client Care First

02:25 From Nursing To Real Estate

04:27 Early Builder War Story

06:05 Routine For 60 Deals

09:16 Follow Up Without A CRM

11:12 Servant Heart Mindset

12:14 Events And Intentional Growth

14:32 Books That Shaped Her

16:29 Mom Life Business Freedom

18:09 How To Connect With Toni

18:59 Final Thanks And Wrap

From Losing It All to Living on Purpose: Lucy Quiñones’ Reinvention Framework for Realtors

Lucy Quiñones, a first-generation immigrant from Medellín, shares how real estate transformed her life—from buying her first home at 21 to building the first Latin American team in her area, partnering to open a Century 21 company in 2005, and then enduring the 2008 crash that shrank her brokerage from 125 agents to 19.

She explains how hardship pushed her to expand into property management, later exit her 20-year company in 2019 to pursue a bigger mission, and launch a Latina-owned real estate and business academy in 2020 by moving classes to Zoom.

Lucy emphasizes coachability, the “spaghetti” resilience analogy, and living by purpose over profits after facing death three times during a 15-day hospital stay in 2021. She outlines her reinvention steps—rediscover, redesign, reinvent, reposition, relaunch—describes her Winners Wednesday Productivity Bootcamp (45 weeks, aiming for 50), and advises struggling agents to avoid isolation and surround themselves with support.

https://www.instagram.com/coachlucyq/

00:00 Success Rethink

01:06 Meet Lucy Q

02:03 Immigrant Dream Roots

05:22 Real Estate Breakthrough

07:42 Crash And Comeback

10:22 Spaghetti Mindset

15:33 Purpose Over Profits

21:26 Academy And Impact

22:53 Winners Wednesday

25:41 Advice And Wrap Up

27:05 Host Takeaways

Collaboration Over Competition: 5 Simple Ways Realtors Can Win Together

In this Agents Without Borders episode, Elizabeth and Desi discuss shifting from scarcity and competition to abundance through collaboration, sharing five practical ways realtors can work better together.

They encourage sharing real lessons—not just wins—such as sending voice memos with scripts that worked or explaining how you solved a transaction problem so others can learn.

They suggest “saving a seat” by repeatedly inviting other agents to masterminds, watch parties, and events to build relationships and uncover opportunities. They introduce “social opens,” where agents are invited to a new listing to create social content and even learn tools together, benefiting both agents and sellers.

They emphasize being a resource by offering tips during transactions and learning both directions, and they close with the power of genuine compliments to warm conversations and create a positive ripple effect.

Ready to be limitless? Come join us in Saskatoon on April 24th for the Limitless Real Estate Conference. https://awb.myflodesk.com/q9dlrxgf01 

00:00 Why Collaboration Wins

00:21 Welcome and Big Question

00:58 Five Collaboration Habits

01:52 Share Lessons Not Wins

03:28 Save a Seat Invite Often

04:31 Social Open Content Party

05:37 Be a Resource Both Ways

07:42 Compliments Create Momentum

08:30 Recap and Call to Collab

AI That Answers Your Calls: Denver Realtor Yamili Quezada on Jobi AI, Scaling Real Estate & Never Missing a Lead

In this Agents Without Borders episode, Elizabeth and Desi interview Denver-based real estate agent and entrepreneur Yamili Quezada, who started in wholesaling and house flipping, ran a resurfacing company for eight years, and became licensed in 2021. Yamili shares why wearing multiple hats can limit growth and how that led her to launch Jobi AI—an AI phone assistant that answers calls, captures and tracks leads, asks scripted qualifying questions (buy/sell/invest/agent), books appointments directly onto an agent’s calendar, and sends confirmations, reminders, and Zoom links, with an option to transfer callers to a human.

She explains that Jobi is customizable, can use different voices, is trained to be warm and transparent that it’s AI, and pushes call data and recordings into a CRM to review outcomes like hang-ups and bypass requests. The conversation highlights realtor takeaways: speed-to-lead matters because missed calls can mean missed deals; systems and delegation (including AI) help agents scale without the stress of hiring, training, and firing; focus time on highest-producing activities and client-facing service; and use AI to reduce routine tasks so agents can strengthen the personal connection. Yamili also shares her personal goal to raise one million dollars within two years to support causes she cares about, enabled by increased efficiency and service capacity.

Learn more about Jobi ai and get to know Yamili here:

https://getjobi.ai

https://www.instagram.com/yamili_quezada/

00:00 Welcome to the Show

00:19 Meet Yamili Quezada

02:23 From Flips to Agent

04:43 Why Build Jobi AI

05:52 Jobi AI Explained

06:58 Desi Joins In

08:36 Building the AI Team

13:08 How Jobi Handles Calls

15:16 Marathons and Million Mission

16:47 AI Adoption and Concerns

21:46 Human Touch vs AI

26:52 How to Find Yamili

27:42 Final Thanks and Wrap

In this inspiring episode of Agents Without Borders, we sit down with culinary artist turned real estate agent, Jessica Ozuna from Boise, Idaho. Jessica shares her unique journey from working in Michelin-starred kitchens to creating her innovative children's cooking program, Taste Buds. Discover how Jessica successfully integrates her passion for culinary arts into her real estate business, emphasizing the importance of relationships over transactions and providing 'Michelin-star' service in every aspect of life.

Key takeaways include: utilizing personal passions to generate business, the importance of setting boundaries, the power of neurolinguistic programming (NLP) for mindset shifts, the value of surprise and delight in client relations, and practical advice for newer agents or those needing a business jumpstart.

Tune in to learn how Jessica's unique approach can inspire and elevate your real estate career.

https://www.instagram.com/ozuna.real.estate?utm_source=ig_web_button_share_sheet&igsh=ZDNlZDc0MzIxNw==

00:00 Introduction to Jessica Ozuna

01:40 Jessica's Culinary Journey

03:06 Transition to Real Estate

04:10 Combining Passions: Taste Buds and Real Estate

08:22 NLP and Personal Growth

13:03 Balancing Motherhood and Career

18:41 Building Relationships in Real Estate

25:24 Vision Board Party and Client Engagement

29:38 Final Thoughts and Advice for Agents

In this episode of Agents Without Borders, Elizabeth and Desi discuss the pivotal moment that transformed their real estate careers: choosing to embrace collaboration over competition.

Drawing from their combined 30+ years of experience, they reflect on the isolation they initially faced in a competitive industry and how seeking out supportive partnerships changed everything. From debunking the myth of the 'lone agent' to emphasizing the importance of finding your tribe, they provide actionable insights on how to foster a collaborative community.

Whether you're struggling with loneliness in your career or seeking ways to enhance your real estate business, this conversation offers invaluable advice and encouragement.

00:00 Introduction to Collaboration in Real Estate

00:39 Reflecting on Years in Real Estate

02:28 The Loneliness of Early Real Estate Careers

03:22 The Shift Towards Collaboration

06:52 Personal Life and Real Estate: A Balancing Act

09:35 Finding Community and Overcoming Loneliness

13:25 The Power of Collaboration and Community

22:15 Concluding Thoughts on Community and Success

Breaking Barriers in Real Estate: A Conversation with Brooklyn Kalista

In today's episode, we speak with Brooklyn Kalista, a trailblazer in the Canadian real estate industry and the youngest president of a real estate board in Canada. Brooklyn shares her incredible journey from a young broker to a visionary leader and business owner. Discover how she overcame challenges, balanced motherhood with a demanding career, and inspired others through her story of perseverance and success. Key takeaways include tips on leadership, the importance of community, habit stacking, and maintaining a healthy relationship with failure. Don't miss this inspiring conversation filled with actionable advice for realtors and entrepreneurs alike!

00:00 Introduction to Today's Episode

00:01 Meet Brooklyn Kalista: A Real Estate Powerhouse

01:01 Brooklyn's Early Career and Personal Journey

02:31 Challenges and Triumphs in Real Estate

04:38 Brooklyn's Personal Life and Career Decisions

12:28 Overcoming Personal and Professional Obstacles

18:52 Reflections on Failure and Success

22:28 The Changing Landscape of Real Estate

24:29 Navigating Motherhood and Career

26:11 Breaking the Mold in Real Estate

27:42 Balancing Family and Work

30:43 Leadership Journey in Real Estate

34:51 Books and Podcasts for Personal Growth

38:32 Advice for Aspiring Agents

43:52 Conclusion and Contact Information

44:19 The Power of Community and Collaboration

Building a business on Kindness: A Conversation with Kat Sellis on Systematizing Giving Back

Join us as we sit down with Kat Sellis, the inspiring leader of the Good Agent Team in Northern California. In this episode, Kat explains how she's instilled a culture of giving back within her 40-agent team, turning acts of kindness into a system rather than a sporadic event. Learn about creative ways to give back, such as turning unused blow dry appointments into gifts for women's shelters and mentoring foster teens. Discover her philosophy of starting each day with ‘Who can I help today?’ and the importance of testing new hires for altruism. Gain insights on how to make community involvement an integral part of your business, and why isolation is the loneliest part of real estate.

Don't miss this heartwarming and motivational discussion, filled with practical tips and inspiration for realtors to implement in their own communities.

https://www.instagram.com/ms.kat.sells/

00:00 Introduction to Kat Selliss and the Good Agent Team

00:42 Kat's Philosophy: Making Giving Back a System

01:43 Building a Team of Kindness and Altruism

04:13 Innovative Community Initiatives

07:00 Personal Stories and Impact

10:37 Advice for Aspiring Agents

13:40 The Power of Community and Connection

17:52 Final Thoughts and Contact Information