"QIAGEN GmbH
(Senior) IT Service Manager - SAP Basis (m/f/d)
At the heart of QIAGEN’s business is a vision to make improvements in life possible.
We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have to"
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"day achieved a size where we can bring our full power to many initiatives and to our presence across the globe.
Our most valuable asset are our employees – more than 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.
There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.
If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic, international and diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.
Join us. At QIAGEN, you make a difference every day.
JOB ID: EMEA03641
Your tasks
Your tasks
As part of QIAGEN’s IT team and drive operations and improvements of SAP Basis services and SAP Solution Manager by managing IT service provider
Partnering with users, key users, business process owners, the Cloud Center of Excellence, the IT service provider, SAP Application Managers, SAP Application Architects, and other stakeholders to deliver and improve SAP Basis services and Solution Manager
Ensures that SAP Basis services are delivered by IT service provider according to service catalog and agreed KPIs and SLAs
Drive SAP System Security and resilience with the Cyber Security Team
Take ownership of escalations and report to senior management
Partner with SAP Application Managers and Architects to develop SAP roadmap and deliver projects in the SAP Basis area
Support – as needed - set-up and improvement of SAP Basis Services and SAP Solution Manager for QIAGEN’s future SAP S/4 HANA platform
Input implications and point of view regarding SAP Basis and SAP Solution Managers aspects to SAP Application Managers and Architects for envisaged and ongoing SAP projects, such as functionality enhancements
Manage compliance and support audits
Your profile
Bachelor or master’s degree, computer or natural science preferred
At least 2 years of experience as IT service manager
Strong background in SAP, SAP Basis, and SAP Solution Manager
Experience in working with IT service suppliers
Experience in a GMP-validated IT environments is a plus
Knowledge of IT infrastructure and public cloud
Excellent communication skills in English, verbal and written
What we offer
At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with ou