@Dave Michel, TalkingPointz, Special for TR

“AI is not going to replace people, humans, it's empowering humans,” says Filipe Leitão of RingCentral. “That's our narrative because that's what we see happening.” Dave Michel, of TalkingPointz shares with TR readers, RingCentral’s ideas on AI. Recorded at the recent UC EXPO, we learn how RingCentral looks at AI as a critical, and enabling, tool for the contact center and for across the enterprise.

“I think in one or two years from now, we're not going to be talking about AI because it's going to be part, an integral part of the product, whatever product we're talking about.”

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